Service Delivery Manager - Greymouth

New Zealand Post Group; West Coast; On-site; NZD 90,000 - 110,000; Full time

Benefits offered by this job

Discounted health insurance

Holiday home accommodation rates

Retail discounts

Employee Assistance programme

Rainbow Tick certified

Job summary

New Zealand Post is seeking a Service Delivery Manager for the West Coast region, based in Greymouth. You will lead front-line delivery staff, manage rosters and budgets, and ensure service standards for first and last mile are met.

The role reports to the Area Service Delivery Manager in Dunedin and requires strong customer focus and commercial acumen. You will build a high-performing team, drive culture, and maintain strong relationships with customers and contractors.

Qualifications

• Proven experience leading front-line service delivery teams.
• Strong customer service orientation and relationship management.
• Ability to analyse data and provide reporting to drive improvements.

Responsibilities

• Regular check-ins with your team (including Satellite sites).
• Managing team performance and site safety.
• Building internal culture and relationships.
• Using your IT and Excel skills to provide reporting / analysis.
• Managing rosters and budgets.
• Recruiting and onboarding.
• Being a key point of contact for customers and handling escalations.

Skills

People leadership

Budgeting

Reporting & analytics

Stakeholder management

Customer service

Education

Bachelor's degree in a relevant field

Tools

MS Office Suite

Excel

Job description

Service Delivery Manager - Greymouth (Te Tai Poutini)

Kōrero mō te tūranga - About the role

We are looking for a Service Delivery Manager to join our West Coast team based in Greymouth. Located at the mouth of the Grey River, Greymouth sits at the foot of the Southern Alps and on a clear day, you can see Mt Cook. Your backyard is an untamed rugged wilderness of ancient glaciers, turquoise rivers and rain forests. In this role your focus will be on ensuring all products and services first and last mile are delivered & picked up, in a manner that meets our service standards and our customers' expectations.

You'll be responsible for leading and managing a diverse team of front-line service delivery staff including Delivery Agents, Processing staff, Couriers, PD and our Rural Delivery Contractors.

• Regular check-ins with your team (including Satellite sites)
• Managing team performance and site safety
• Building internal culture and relationships
• Using your super IT and Excel skills to provide reporting / analysis
• Managing rosters and budgets
• Recruiting and onboarding
• Being a key point of contact for our customers and dealing with any escalations - the variety is huge!

Reporting to our Area Service Delivery Manager in Dunedin, this role operates Monday to Friday ideally from 7am to 3.30 pm, however this role needs someone who is flexible to work a combination of hours including early mornings or late afternoons and an occasional Saturday as the role requires this to ensure visibility across your teams and their shifts.

This region covers Haast in the south, to Karamea in the north, and we'll provide you with a company vehicle.

This is an opportunity for a dynamic, commercially savvy and people focused team leader to really make their mark.

Mōu - About you

• You'll be an experienced, hands-on people leader with proven experience in developing positive teams, along with the ability to multitask and keep many balls in the air all at once.
• You'll combine this with Leadership style that drives a high performing, customer-centric and thriving team culture
• Customer service and relationship management skills
• Strong commercial acumen, including budgets, financials and analytical skills
• The ability to communicate with people at all levels of the organisation, including presenting to groups
• Being tech savvy - you'll be comfortable using MS Office including Outlook, Teams and Excel in particular
• Experience of managing relationships within a contractor environment will stand you in good stead.

Mō te Tukurau Aotearoa - About NZ Post

NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.

He Aha Te Pai - What you'll love about us!

Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:

• Access to discounted health insurance plans for you and your family
• Special rates on fantastic holiday home accommodation around New Zealand
• Retail shopping discounts with our partners
• An Employee Assistance programme to support you when you need it
• Plus more!!

All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and will be required to undertake a drug test.

We are proud to Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.