Service Delivery Specialist

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 70,000 - 100,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers is seeking a Service Delivery Specialist to support effective project delivery through high-quality coordination and administration. You’ll collaborate with the PMO and broader team to ensure schedules, risks, budgets and reporting meet governance requirements.

With 3+ years in project coordination and a bachelor’s degree in business administration, you’ll manage multiple projects in a fast-moving environment while communicating confidently with

Qualifications

• 3+ years’ experience in project coordination.
• Bachelor’s degree in business administration or similar.
• Strong understanding of project management concepts and governance.
• Experience with cloud-based project management tools.
• Proficiency with Jira, Confluence and Salesforce.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects and deadlines.
• Strong stakeholder engagement skills.
• Experience in fast-moving environments preferred (telecoms).

Responsibilities

• Support project teams to create and maintain deliverables in line with PMO governance.
• Assist with project schedules, milestones, due dates and estimates.
• Prepare project summary reports for management and key stakeholders.
• Work with project teams to identify and mitigate roadblocks.
• Capture and track project risks and issues.
• Provide project information to other areas of the business.
• Assist with tracking project budgets against agreed Statements of Work and project briefs.
• Support timely project status reporting and governance requirements.
• Ensure project closure activities and PIRs are completed appropriately.

Skills

Project coordination

Governance

Jira

Confluence

Salesforce

Stakeholder communication

Multitasking

Attention to detail

Autonomous work

Education

Bachelor's degree in business administration

Tools

Cloud-based PM tools

Job description

Your new company:

Join an organisation delivering important technology and connectivity initiatives across New Zealand. You’ll work within a collaborative Customer Operations environment where accountability, teamwork and continuous improvement are valued.

Your new role:

As a Service Delivery Specialist, you’ll support the effective delivery of projects by providing high quality coordination and administration. Working closely with the wider team and PMO, you’ll help ensure project deliverables, schedules, risks, budgets and reporting requirements are effectively managed.

Responsibilities:

• Support project teams to create and maintain deliverables in line with PMO governance
• Assist with project schedules, milestones, due dates and estimates
• Prepare project summary reports for management and key stakeholders
• Work with project teams to identify and mitigate roadblocks
• Capture and track project risks and issues
• Provide project information to other areas of the business
• Assist with tracking project budgets against agreed Statements of Work and project briefs
• Support timely project status reporting and governance requirements
• Ensure project closure activities and PIRs are completed appropriately

Requirements:

• 3+ years’ experience in project coordination
• Bachelor’s degree in business administration or a similar discipline
• Good understanding of project management concepts and governance
• Experience with cloud based project management tools
• Jira, Confluence and Salesforce experience
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple projects and competing deadlines
• Confident communicator who can engage with stakeholders at all levels
• Able to work autonomously and make sound decisions
• Dependable, flexible and comfortable working in a fast moving environment
• Telecommunications sector knowledge would be advantageous

You must have a valid working visa for NZ.