Service Delivery Coordinator (Fixed-Term Until May 2027)

CGR Services; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

24/7 Employee Assistance Programme

Parental leave

Ongoing learning and certifications

Career development opportunities

Industry-leading learning platforms

Employee discounts

Meaningful work

Job summary

Datacom is seeking a Service Delivery Coordinator to join our Auckland or Wellington team. You will ensure contracted services are delivered to clients in line with contracts, acting as a single point of contact and aligning customer requirements with service levels.

You will support customers end to end, work with Service Delivery Managers, and contribute to ongoing service improvements, reporting, and customer satisfaction in a dynamic tech environment.

Qualifications

• 1 year IT experience in an IT managed services environment.
• Familiar with ITIL frameworks and terminology.
• Excellent verbal and written communication skills.
• Ability to manage SLA conformance, reporting, and customer contracts.

Responsibilities

• Contract and commercial management.
• Service management and operational delivery.
• Virtual team management.
• Admin services.
• Customer relationship management and customer satisfaction.
• Reporting and metrics.
• Continual service improvement and innovation.

Skills

Customer focus

Organised

Communication

Team collaboration

Tools

ServiceNow

Microsoft 365

Power Automate

Power BI

Job description

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role

Our Service Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative and look at ways to improve people’s lives through technology.

As Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. The Service Delivery Coordinator may be a single point of contact for customers in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels. You will support customers end to end, as well as work in conjunction with the Service Delivery Managers to provide support for Datacom’s larger customer base.

The role is based in Wellington or Auckland and may require you to work on customer site.

What You Will Do

At the moment, as Service Delivery Coordinator you will be focused on:

• Contract and commercial management
• Service management and operational delivery
• Virtual team management
• Admin services
• Customer relationship management and customer satisfaction
• Reporting
• Continual service improvement and innovation.

What You Will Bring

We are looking for someone with approximately 1 year of IT experience, preferably from within an IT managed services environment. You’ll be passionate about customer experience, be organised, and bring experience with service delivery, SLA conformance, customer contracts, service reporting, invoicing or billing analysis, customer relationship management, presenting service updates to clients, and working with internal delivery teams and Service Delivery Managers.

Ideally you’ll have a good grasp of service management methodologies including ITIL, along with a sound understanding of technical concepts and frameworks. Experience using ServiceNow for IT service management, Microsoft 365, Microsoft Copilot or Power Automate, including awareness of security considerations, and writing reports in Power BI will be an advantage. You will have excellent verbal and written communication and your customer relationship building and management skills will be second to none.

Culture and Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to wellbeing support and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here:

• 24/7 Employee Assistance Programme (DataCare)
• Paid parental leave
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.