Service Delivery Manager - Blenheim

New Zealand Post; Nelson; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Holiday home discounts

Retail discounts with partners

Employee Assistance programme

Rainbow Tick certified workplace

Job summary

NZ Post in Blenheim is seeking a Service Delivery Manager to lead front-line teams across mail delivery, processing and administration. You will focus on meeting service standards, building strong customer relationships and driving a high-performing culture.

Ideal candidates have hands-on leadership experience, strong budgeting and reporting skills, and comfort with MS Office and Excel. This is a Monday–Friday role with flexibility for extended hours and occasional Saturday duty.

Qualifications

• Proven experience leading front-line service delivery teams.
• Strong reporting, budgeting and analytical skills.
• Comfortable using MS Office and Excel for reporting.

Responsibilities

• Lead and manage front-line service delivery staff and shifts.
• Monitor performance, safety and wellbeing with a proactive approach.
• Foster a positive team culture and relationships with customers.
• Provide reporting and analysis of operations using Excel.
• Manage rosters, budgets and workforce planning.
• Recruit and onboard new team members and handle escalations.

Skills

People leadership

Performance management

Budgeting

Reporting & analytics

MS Office

Excel

Communication

Tools

MS Office

Excel

Outlook

Teams

Job description

**Service Delivery Manager – Blenheim****Kōrero mō te tūranga - About the role**We are looking for a Service Delivery Manager to join our team based in Blenheim.In this role your focus will be on ensuring our mail products and services “first and last mile” are delivered and picked up in a manner that meets our service standards and our customers' expectations.You'll be responsible for leading and managing a diverse team of front-line service delivery staff including the afternoon Processing shift, Couriers and Rural Delivery Contractors and our administration team.This is a challenging and exciting role, no two days are ever the same, and you'll be involved in any or all these things, from* Regular check-ins with your team* Managing performance, site safety and wellbeing - with a passion* Fostering a positive internal culture and further developing relationships* Using your super IT and Excel skills to provide reporting / analysis* Managing rosters, budgets and workforce planning* Recruiting and onboarding* Being a key point of contact for our customers and dealing with any escalations - the variety is huge!* Leading change processes through vision, communication and collaborationReporting to our Senior Area Service Delivery Manager, this role operates Monday to Friday ideally from 9am to 5.30 pm, however this role needs someone who is flexible to work a combination of hours including early mornings or late afternoons and an occasional Saturday to ensure visibility across your teams and their shifts.This is an opportunity for a dynamic, commercially savvy and people focused team leader to really make their mark.**Mōu - About you**You'll be an experienced, hands-on people leader and change manager, with proven experience in developing positive teams, along with the ability to multitask and keep many balls in the air all at once.You'll combine this with* Leadership style that drives a high performing, customer-centric and thriving team culture* Customer service and relationship management skills* Strong commercial acumen, including budgets, financials and analytical skills* The ability to communicate with people at all levels of the organisation, including presenting to groups* Being tech savvy - you'll be comfortable using MS Office including Outlook, Teams and Excel in particularExperience of managing relationships within a unionised environment will stand you in good stead.**Mō te Tukurau Aotearoa - About NZ Post**NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.**He Aha Te Pai - What you'll love about us!**Alongside the opportunity to work with a team passionate about delivering, our **permanent employees** enjoy a wide variety of benefits including:* Special rates on fantastic holiday home accommodation around New Zealand* Retail shopping discounts with our partners* An Employee Assistance programme to support you when you need it* Plus more!!**Hiahia? - Interested? Come and join the Blenheim whanau!**Bring your passion for leading great teams to the team at NZ Post. To find out the full requirements of the role please see the attached JD*Due to the fast-paced nature of NZ Post, our vacancy close dates may be subject to change, so**don't**delay and make sure you apply as soon as possible.**All applicants will also be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security and credit check and will be required to undertake a drug test.**If you're interested in a role, please apply directly through our online portal. Our team of experienced in-house recruiters is the glue between our business and finding the right person for the role and we therefore won't consider candidates through agencies (unless previously arranged).***There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in****our values****.****We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.**