Service Delivery Coordinator

Do Good Group; Wellington; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Car

Service Sales incentive

Job summary

Otis in Wellington, New Zealand, is seeking a Service Account Representative to grow the lift and escalator service portfolio. This permanent/full-time role involves managing existing accounts, selling value-added products, and maintaining proactive face-to-face customer contact across the region and beyond.

You will report to the National Sales Manager - Service Solutions and contribute to a high-performing team focused on service excellence and customer value.

Qualifications

• Proven ability to maintain face-to-face contact with Otis customers.
• Strong customer relationships are key to success in this role.
• Energetic, professional and strategic mindset.

Responsibilities

• Achieve Service sales targets for the portfolio – unit and revenue growth.
• Provide daily, professional, value-based account management to all tiers of accounts in and around Wellington.
• Maintain regular face-to-face contact with Otis Customers within the portfolio, travel between Dunedin, Queenstown & Invercargill.
• Provide timely and accurate sales forecasts, and risk, and reports to management.
• Engage with new installation customers to achieve.

Skills

Sales-focused

Account management

Customer relationships

Job description

Service Account Representative – Otis

On-Site LOC8005: 20 Hutt Road, Petone, Wellington 5012 NZ, 20 Hutt Road, Wellington, 5012 New Zealand

Full time

Date Posted:

Country: New Zealand

Location: LOC8005: 20 Hutt Road, Petone, Wellington 5012 NZ, 20 Hutt Road, Wellington, 5012 New Zealand

At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2025 World's Best Employers!

About You

We are currently looking for a sales-focused Service Account Representative based in Wellington, New Zealand.

In this role, you would be responsible for growth of the Otis lift and escalator service business, along with existing portfolio management, and selling our value add products within the portfolio. You will be part of a close knit professional team of Account Managers in regions around the country, with a strong daily connection, a network of camaraderie and constant support.

Great customer relationships are key with responsibility for some of our most important national business. Energetic , professionalism and strategic mindset are key to success in this role. You are excited about proactively maintaining face-to-face contact with Otis Customers.

Your selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, will meet the OTIS standards and customer requirements.

• Permanent/Full-Time role
• Reports to National Sales Manager - Service Solutions

What We Offer

• Competitive base salary, car, and Service Sales incentive
• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

As a Service Account Representative, your key responsibilities are to

• Achieve Service sales targets for the portfolio - unit and revenue - growth.
• Provide daily, professional, value-based account management to all tiers of accounts in and around Wellington, including nationally significant Key Accounts.
• Achieve Service sales targets for transactional, value add products for safety, passenger experience and lift reliability.
• Proactively maintain regular face-to-face contact with Otis Customers within the portfolio, requiring travel between Dunedin, Queenstown & Invercargill.
• Provide timely and accurate sales forecasts, and risk, and reports to management
• Proactively engage with our new installation customers to achieve