Service Deli & Seafood Manager

Foodstuffs North Island; Manawatū-Whanganui; On-site; NZD 60,000 - 85,000; Full time

Job summary

New World Pioneer in Palmerston North is seeking an experienced Service Deli & Seafood Manager to lead our busy fresh food department and deliver outstanding customer experiences.

You’ll manage day-to-day operations, drive stock planning and displays, and coach a high-performing team while upholding food safety standards. This hands-on leadership role offers growth opportunities within a locally owned supermarket.

Qualifications

• The successful applicant will have leadership experience in a supermarket fresh food department, hospitality, or food retail environment.
• A passion for fresh food and delivering outstanding customer service.
• Proven ability to lead, motivate, and develop a high-performing team.
• Strong organisational, planning, and time-management skills.
• Experience with ordering, stock control, merchandising, and rostering.
• The ability to analyse sales, manage costs, and identify opportunities for growth.
• A good understanding of food safety and health & safety requirements.
• Strong communication and relationship-building skills.
• Confidence using computer systems and learning new technology.
• A positive attitude, strong work ethic, and the ability to lead by example.
• Experience in a Service Deli or Seafood department would be highly advantageous.

Responsibilities

• Lead day-to-day operation of the Service Deli & Seafood department, ensuring it is well stocked and visually appealing.
• Deliver high-quality products and exceptional customer service.
• Coach and develop a dedicated team, manage ordering and inventory, and create eye-catching displays.
• Maintain food safety and health & safety standards across the department.
• Analyse sales and costs to identify opportunities for growth and continually improve performance.
• Collaborate with suppliers and the leadership team to drive department success.
• Work hands-on with customers while guiding the team and planning ahead.

Skills

Leadership

Fresh food passion

People development

Organisation skills

Ordering

Stock control

Merchandising

Rostering

Sales analysis

Food safety

Communication

Tech adaptability

Job description

New World Pioneer is a large, locally owned and operated supermarket in Palmerston North. As a team we pride ourselves on delivering exceptional customer service and maintaining high standards throughout our store.

We are looking for an experienced and motivated Service Deli & Seafood Manager to lead one of our busiest fresh food departments. This is an exciting opportunity for a passionate leader who enjoys working with fresh food, developing people, and delivering an outstanding customer experience.

About the Role

This is a permanent full-time position working Tuesday to Saturday.

As Service Deli & Seafood Manager, you'll be responsible for leading the day-to-day operation of the department, ensuring it is well stocked, visually appealing, and consistently delivering high-quality products and exceptional customer service.

You’ll lead and develop a dedicated team, manage ordering and inventory, create eye-catching displays, maintain food safety and health & safety standards, and identify opportunities to grow sales and continually improve department performance. You’ll also work closely with suppliers and the wider leadership team to ensure the department continues to grow and succeed.

This is a hands-on role, so you’ll be just as comfortable preparing and serving customers as you are coaching your team, planning ahead, and managing department performance.

About You

The successful applicant will have:

• Previous leadership experience in a supermarket fresh food department, hospitality, or food retail environment
• A passion for fresh food and delivering outstanding customer service
• Proven ability to lead, motivate, and develop a high-performing team
• Strong organisational, planning, and time-management skills
• Experience with ordering, stock control, merchandising, and rostering
• The ability to analyse sales, manage costs, and identify opportunities for growth
• A good understanding of food safety and health & safety requirements
• Strong communication and relationship-building skills
• Confidence using computer systems and learning new technology
• A positive attitude, strong work ethic, and the ability to lead by example

Experience in a Service Deli or Seafood department would be highly advantageous.

Why Join Us

• Lead one of our busiest fresh food departments
• Be part of a supportive and experienced leadership team
• Opportunity to make your mark and drive department performance
• Ongoing training and professional development
• Join a successful, locally owned supermarket that values its people

Location: Manawatu, Palmerston North, North Island