Senior Support Officer

New Zealand Government; Napier; On-site; NZD 62,000 - 68,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

The New Zealand Government is recruiting for a Senior Support Officer to provide high‑quality administrative support across key portfolios in Hawke's Bay. The role covers a wide range of corporate services, from reception to events, travel processing, and records management.

The successful candidate will bring strong administrative capability, a customer‑service mindset, excellent organisation, and the ability to handle multiple tasks in a busy team setting. Kiwi Saver is included in the package.

Qualifications

• Strong administrative capability and accuracy in handling information.
• Excellent customer-service ethic and organisational skills.
• Ability to manage multiple tasks in a busy, dynamic setting.
• Proficiency with Microsoft Office applications, especially Outlook, Word and Excel.

Responsibilities

• Providing reception and frontline customer support
• Coordinating fleet vehicles and supporting fleet administration
• Managing events, meetings, and logistics
• Facility management
• Overseeing shared phone lines and shared mailboxes
• Processing staff travel
• Administering portfolio applications and maintaining accurate records
• Completing data entry and data validation
• Funding and financial processing and database management
• Supporting general operational and administrative workflows

Skills

Administrative skills

Customer service

Organisational skills

Attention to detail

Data entry

Data validation

Travel processing

Tools

Outlook

Word

Excel

Job description

About this role

Senior Support Officers work closely with learning support and education teams, providing high‑quality administrative support across key portfolios. The role covers a broad range of corporate services and operational tasks that help keep our services running smoothly. Key responsibilities include:

• Providing reception and frontline customer support
• Coordinating fleet vehicles and supporting fleet administration
• Managing events, meetings, and logistics
• Facilty management
• Overseeing shared phone lines and shared mailboxes
• Processing staff travel
• Administering portfolio applications and maintaining accurate records
• Completing data entry and data validation
• Funding and financial prcessing and database management
• Supporting general operational and administrative workflows

Salary range: $61,879 - $67,887 per annum plus kiwi saver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the Job Description here.

About you

We're looking for someone who brings strong administrative capability and thrives in a collaborative team environment. You will have a strong customer‑service ethic, excellent organisational skills, and the ability to manage multiple tasks and processes in a busy and dynamic setting. You will also offer:

• Strong attention to detail and accuracy in handling information
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel
• Ability to manage multiple priorities in a fast‑paced environment
• Proven ability to build strong relationships and work effectively with a wide range of people
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team

The Business Support Team support and enable the work of the Hawkes Bay Tairawhiti Learning Support and Education Teams to deliver effective services across the region. The team plays a vital role in contributing to and achieving the Ministry's overall goals.

Applications

Applications close Midnight - Wednesday, 23 September 2026. We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.