Senior Support Analyst

Tribe; Auckland; On-site; NZD 95,000 - 125,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Learning and development opportunities

People-first culture

Job summary

Tribe is seeking a Senior Support Analyst to join our Auckland team. You will tackle complex technical challenges and deliver outstanding customer experiences across cloud, infrastructure, and modern workplace environments.

As a mentor and escalation point, you will coach teammates, promote best practices, and help evolve our customers' technology strategies. Applicants should bring strong communication skills and a customer-first mindset, with a willingness to travel to client sites when

Qualifications

• Experience in an MSP or similar technical support environment.
• Strong Microsoft 365, cloud, networking, and troubleshooting skills.
• Knowledge of cybersecurity best practices.
• Excellent communication and customer service skills.
• Strong interpersonal and relationship-building skills, with a collaborative approach and a passion for mentoring and supporting others.
• Curiosity, adaptability, and enthusiasm for learning new technologies, including AI tools, automation platforms, and modern workplace solutions.
• A current NZ Restricted or Full Driver Licence, or the ability to independently travel to customer sites when reasonably required for the role.

Responsibilities

• Deliver exceptional support across diverse customer environments including cloud, infrastructure, networking and security.
• Act as a senior escalation point and mentor within the team.
• Partner with customers to maximize the value of technology investments and drive improvements.

Skills

MSP experience

Microsoft 365

Cloud

Networking

Troubleshooting

Cybersecurity

Communication

Customer service

Interpersonal skills

Mentoring

AI tools

Automation platforms

NZ Driver Licence

Job description

Eden Terrace, Auckland CBD | Permanent, Full-Time

At Tribe, we're more than a technology consultancy. We work alongside our customers to solve challenges, uncover opportunities, and create smarter business outcomes through technology. We believe great technology starts with great people, and that's where you come in.

We're looking for an experienced Senior Support Analyst to join our Auckland team. You'll thrive on solving complex technical challenges, delivering exceptional customer experiences, and helping others grow. If you're passionate about technology, enjoy mentoring teammates, and are excited by emerging technologies such as AI and automation, we'd love to hear from you.

About the Role

As a Senior Support Analyst, you'll play a key role in delivering exceptional support across a diverse range of customer environments. You'll work with cloud, infrastructure, networking, security, and modern workplace technologies while acting as a senior escalation point and mentor within the team.

At Tribe, support is about more than fixing issues. We work alongside our customers as trusted technology partners, helping them get the most from their technology investments and identifying opportunities to create value.

What You'll Bring

• Experience in an MSP or similar technical support environment.
• Strong Microsoft 365, cloud, networking, and troubleshooting skills.
• Knowledge of cybersecurity best practices.
• Excellent communication and customer service skills.
• Strong interpersonal and relationship-building skills, with a collaborative approach and a passion for mentoring and supporting others.
• Curiosity, adaptability, and enthusiasm for learning new technologies, including AI tools, automation platforms, and modern workplace solutions.
• A current NZ Restricted or Full Driver Licence, or the ability to independently travel to customer sites when reasonably required for the role.

Why Join Tribe?

• Work with modern technologies and a diverse customer base
• Ongoing learning and professional development opportunities
• Company-funded health and wellbeing benefits because looking after our people matters
• Supportive, people-first culture
• A values-led culture built on Teamwork, Respect, Innovate, Bravery, and Empower

Inclusion and Equal Opportunity

We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. Employment decisions are based on skills, experience, qualifications, and role requirements.

If you require any adjustments or accommodations during the recruitment process, please let us know. We're committed to providing an inclusive and accessible candidate experience.

Privacy Act Notice for Applicants

Tribe collects personal information as part of our recruitment process to assess your suitability for employment and to communicate with you regarding your application.

Your information will be handled in accordance with the Privacy Act 2020 and will only be accessed by individuals involved in the recruitment process. We may retain your application information for future employment opportunities unless you request otherwise.

By submitting your application, you acknowledge that the information you provide is accurate and that Tribe may use it for recruitment and employment-related purposes.

To find out more about Tribe and what we do, follow us on LinkedIn or visit our website at Careers At Tribe.

Applicants must have the legal right to work in New Zealand.