Senior Software Support Engineer - Technical Escalations

Objective Corporation; Wellington; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

Objective Corporation seeks a technically strong Software Support Specialist based in Wellington, NZ, ready to own escalations within our Customer Support team and deliver exceptional customer outcomes. You will investigate critical incidents, work with Engineering, Product Management, and Consulting Services to uncover root causes, drive resolutions, and mentor the broader support organisation.

We encourage deep curiosity, ownership, and cross-functional collaboration, with opportunities to

Qualifications

• Proven experience in advanced technical support or customer-facing technical services.
• Strong troubleshooting and analytical skills across enterprise software environments.
• Experience with databases and SQL and Windows/Linux server environments.
• Knowledge of cloud platforms (Azure, AWS) and basic programming concepts (Java or C++).

Responsibilities

• Lead investigation and resolution of complex customer incidents and escalations.
• Serve as final technical escalation within Customer Support in collaboration with Engineering and Product teams.
• Perform deep technical analysis and root-cause investigations across enterprise environments.
• Coordinate major incident resolution with stakeholders across regions.
• Advocate for customers to influence product improvements and business decisions.
• Mentor and uplift the support team through coaching and knowledge sharing.
• Collaborate with Development teams to prioritise defects and validate fixes.
• Contribute to continuous improvement, automation, and reporting.
• Build and maintain technical knowledge resources for customers and teams.

Skills

Technical support

SQL

Windows/Linux

Azure/AWS

Code reading (Java/C++)

Root cause analysis

Incident management

Customer engagement

Tools

SQL Server

PostgreSQL

MySQL

Windows Server

Job description

Objective Corporation seeks a technically strong Software Support Specialist based in Wellington, NZ, ready to own escalations within our Customer Support team and deliver exceptional customer outcomes. You will investigate critical incidents, work with Engineering, Product Management, and Consulting Services to uncover root causes, drive resolutions, and mentor the broader support organisation.

We encourage deep curiosity, ownership, and cross-functional collaboration, with opportunities to