Senior Short-Term Claims Specialist

Placements24; Queenstown; On-site; NZD 46,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement fund

Professional development

Supportive environment

Employee assistance

Leave benefits

Job summary

Placements24 is seeking a Senior Claims Handler for their Queenstown branch. You will manage a caseload of short-term insurance claims, investigate, assess validity, and negotiate settlements with policyholders and service providers.

The role requires a qualification in Insurance or Business Administration (RE1 advantageous) and at least four years of claims experience. You will ensure accurate processing, documentation, and regulatory compliance while delivering excellent customer service.

Qualifications

• 4+ years of experience in short-term insurance claims.
• Qualification in Insurance or Business Administration; RE1 advantageous.
• Knowledge of policy wordings and claims processes.
• Excellent communication, negotiation, and problem-solving skills.
• Proficient in claims management software and MS Office.
• Ability to work independently and in a team; detail oriented.

Responsibilities

• Manage a caseload of short-term insurance claims from initiation to settlement.
• Investigate claims and gather documentation and evidence.
• Assess claim validity based on policy terms and legislation.
• Communicate with policyholders, claimants, and third parties.
• Negotiate fair settlements with claimants and service providers.
• Process claim payments accurately and timely.
• Maintain detailed records in the claims system.
• Ensure compliance with policies and regulatory requirements.
• Provide excellent customer service during the claims process.

Skills

Communication skills

Negotiation

Problem-solving

Attention to detail

Customer service

Education

Insurance/Business Administration qualification

RE1 (advantage)

Tools

Claims management software

MS Office

Job description

Placements24 is seeking a Senior Claims Handler for their Queenstown branch. You will manage a caseload of short-term insurance claims, investigate, assess validity, and negotiate settlements with policyholders and service providers.

The role requires a qualification in Insurance or Business Administration (RE1 advantageous) and at least four years of claims experience. You will ensure accurate processing, documentation, and regulatory compliance while delivering excellent customer service.