Remote Personal Claims Specialist

Placements24; Queenstown; Hybrid; NZD 33,000 - 56,000; Full time

Benefits offered by this job

Fully remote work arrangement

Bonuses

Medical aid

Retirement fund

Training and development

Supportive virtual team

Job summary

Placements24 is recruiting a Claims Handler for personal lines, offered on a fully remote basis with the role linked to a Queenstown team in the Eastern Cape. You will manage the end-to-end claims process from notification to settlement, ensuring fair and efficient resolutions for policyholders.

You will investigate, assess coverage, negotiate settlements, maintain records, and stay compliant with regulatory requirements while delivering excellent service.

Qualifications

• Minimum 2 years in personal lines claims.
• Relevant insurance qualification preferred.
• Strong understanding of personal insurance products.
• Excellent communication and negotiation skills.
• Remote-work capable with a stable home setup.
• Proficient in claims software and MS Office.

Responsibilities

• Receive, register and manage personal lines claims from notification to settlement.
• Investigate claims by gathering documentation, statements and evidence.
• Assess policy coverage and determine claim validity.
• Communicate with policyholders empathetically and provide updates.
• Negotiate settlements within defined authority limits.
• Appoint and manage service providers and maintain records.
• Identify potential fraudulent claims and escalate per procedures.
• Stay updated on claims handling best practices and regulatory requirements.

Skills

Claims handling

Communication

Negotiation

MS Office

Claims software

Education

NQF Level 4 in Short-Term Insurance

Tools

MS Office

Claims software

Job description

Placements24 is recruiting a Claims Handler for personal lines, offered on a fully remote basis with the role linked to a Queenstown team in the Eastern Cape. You will manage the end-to-end claims process from notification to settlement, ensuring fair and efficient resolutions for policyholders.

You will investigate, assess coverage, negotiate settlements, maintain records, and stay compliant with regulatory requirements while delivering excellent service.