Disability Intensive Support Services Manager

New Zealand Health Group; Tauranga; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

KiwiSaver

Phone

Laptop

EAP Support

Flexible Working

Job summary

New Zealand Health Group in Rotorua is seeking a Service Delivery Manager for Intensive Support Services. You will lead a team of support workers delivering clinically informed, person-centred disability services for rangatahi and adults, ensuring high-quality care and integrated support.

The role requires strong people management, budgeting and cross‑team collaboration, with on‑call involvement and a focus on delivering positive outcomes within funded contracts.

Qualifications

• Experience leading a team in disability or community services.
• Strong leadership and budgeting experience.
• Excellent interpersonal, communication and emotional intelligence.

Responsibilities

• Build and maintain an engaged, motivated and high performing team across the services you lead.
• Monitor and effectively manage the quality performance of services.
• Deliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services.
• Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met.
• Build and maintain strong, open communication with the people we support, and their families/whānau, communities, and natural support networks.
• Experience in a service management/operations role, preferably within the disability or community services sectors.
• Strong background in Intensive Support Services, experience managing complex cases, and familiarity with ACC processes.
• Strong leadership experience, a passion and expertise for developing skills in others.
• Previous financial and budget management experience.
• Excellent planning and organisational skills.

Job description

New Zealand Health Group in Rotorua is seeking a Service Delivery Manager for Intensive Support Services. You will lead a team of support workers delivering clinically informed, person-centred disability services for rangatahi and adults, ensuring high-quality care and integrated support.

The role requires strong people management, budgeting and cross‑team collaboration, with on‑call involvement and a focus on delivering positive outcomes within funded contracts.