Senior Service Engineer

JobSpace; Hamilton; On-site; NZD 65,000 - 90,000; Full time

Job summary

Sealed Air in Hamilton, NZ seeks a Service Engineer to install, service and support packaging equipment across New Zealand. You will supervise installations, perform maintenance and emergency repairs, train customers and work with Sales on audits and proposals.

You will maintain service records, manage spare parts and comply with OHS policies while traveling as needed to support nationwide sites.

Qualifications

• Experience in manufacturing or service-based industries.
• Hands-on experience with equipment installation.
• Strong mechanical aptitude and ability to work independently.
• Willingness to travel and work flexible hours, including weekends.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise installation or commissioning of Sealed Air equipment at customer sites.
• Perform servicing, maintenance and emergency breakdown repairs.
• Educate customers on equipment usage and maintenance.
• Audit equipment/materials with Sales and contribute to proposals.
• Maintain service records and generate customer service reports.
• Manage spare parts stock and service tool kits for your region.
• Strictly comply with Sealed Air OHS policies and SOPs.
• Prepare and distribute customer service reports for all work.

Skills

Mechanical aptitude

Communication skills

Independent worker

Education

Electrical license / Mechanical fitter with restricted electrical license

Tools

Word

Excel

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Sealed Air, we're not just about packaging—we're about protecting what matters. We're seeking a skilled and motivated Service Engineer to join our team and support our cutting‑edge packaging equipment across New Zealand. As a Service Engineer, you'll be the technical expert responsible for:

• Installation & Commissioning: Supervise and execute installation of Sealed Air packaging equipment at customer sites.
• Servicing, Troubleshooting & Repairs: Perform scheduled maintenance and emergency breakdown repairs.
• Customer Training: Educate clients on equipment usage and maintenance.
• Audits & Proposals: Collaborate with Sales on equipment/material audits and contribute to proposals and competitor analysis.
• Reporting & Documentation: Maintain accurate service records and generate customer service reports.
• Inventory Management: Manage spare parts stock and service tool kits for your designated region.

The primary location would be within Hamilton - however interstate travel is required to support the business throughout New Zealand.

What You'll Do:

• Supervise the installation or commissioning of Sealed Air equipment into the customer's packaging plant.
• Maintain the equipment servicing requirements and reporting of all Sealed Air equipment within allocated responsibility.
• Manage the emergency breakdown repairs to customer's equipment.
• Customer invoicing for servicing equipment and spare parts.
• Conduct material and equipment audits with the Sales Department.
• Develop a strong customer service relationship to expand our existing equipment and service business.
• Control the spare parts stock and manage the service tool kits for your allocated state responsibility.
• Strict compliance to Sealed Air OHS policies including: Risk Assessment, JSA's SOPs, JSRA's etc.
• Prepare and distribute customer service reports for all service work undertaken.
• Maintain and update all record systems relating to our customer's equipment.

What You'll Bring:

• Proven experience in a manufacturing or service‑based industry.
• Hands‑on experience with equipment installation, ideally in packaging machinery.
• Strong mechanical aptitude and ability to work independently.
• Willingness to travel and work flexible hours, including weekends.
• Excellent communication skills – both written and verbal.
• Solid computer literacy, especially in Word and Excel.
• Knowledge of packaging materials and equipment is a plus.

Qualifications:

• A Grade Electrical License with strong mechanical skills, OR Mechanical Fitter with a restricted electrical license and willingness to upskill.

Why Work at Sealed Air?

We have a very diverse and inclusive culture. We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions. You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.