Senior Service Delivery Coordinator

Southern Cross Group; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation allowance

Funded health insurance

Wellbeing programme

Flexible working arrangements

Employee discounts

Employee Network

Job summary

Southern Cross Healthcare New Zealand is seeking a Senior Service Delivery Coordinator to ensure services are delivered smoothly and accurately. You will own a portfolio, coordinate referrals, and manage service contract administration, ensuring approvals and reporting are completed on time.

You’ll support Contracts and Performance Managers on quality monitoring, provider audits and KPIs, while guiding and training the Service Delivery Coordinator team and contributing to improvement

Qualifications

• Previous experience in health administration, service delivery or coordination.
• Strong eye for detail and accuracy with high-quality work.
• Excellent organisational skills and ability to prioritise.
• Strong communication and relationship-building with providers, funders and internal teams.
• Ability to learn new tools quickly and work across systems.

Responsibilities

• Coordinate referrals from funders through to provider network.
• Support day-to-day administration of service contracts and approvals.
• Ensure reporting and key processes are completed accurately and on time.
• Monitor quality, provider audits and contract KPIs with CPMs.
• Provide guidance and training to the Service Delivery Coordinator team.
• Contribute to projects and continuous improvement initiatives.

Skills

Attention to detail

Organisational skills

Communication

Problem solving

Contract management

Relationship building

Hybrid working

Gensolve/healthcare systems

English proficiency

Education

NCEA Level 3 English/Maths

Business admin/health qualification

Tools

Gensolve

Job description

Auckland Closing date: 29 October 2026 Reference: 1106249

Senior Service Delivery Coordinator

Active + National Support Office

Active+ is the largest New Zealand owned supplier of rehabilitation services in New Zealand, with over 1,500 health providers across a wide range of disciplines delivering service across New Zealand. We’ve been in business since 1990 and are owned by Southern Cross Healthcare New Zealand.

As our Senior Service Delivery Coordinator, you’ll play a key role in ensuring our services are delivered smoothly, accurately and to a consistently high standard. Taking ownership of a portfolio of services, you’ll coordinate referrals from funders through to our provider network, support the day-to-day administration of service contracts, and ensure approvals, reporting and key processes are completed accurately and on time. You’ll be a trusted connection point for funders, providers, clients and our internal teams, using your judgement to resolve issues, elevate where needed and keep service delivery moving.

What makes this Senior role different is the opportunity to contribute beyond day-to-day coordination. Working closely with our Contracts and Performance Managers (CPMs), you’ll support the effective management and performance of service contracts, including quality monitoring, provider audits and contract KPIs. You’ll also be a key source of support, guidance and training for the Service Delivery Coordinator team on portfolio-related matters, helping build capability and consistency across the team. Alongside this, you’ll contribute to projects and continuous improvement initiatives, looking for smarter and more efficient ways of working and making a broader contribution to how our services perform and evolve.

This is a full-time permanent position based in our Active + National Support Office in the Auckland CBD.

• Previous experience in health administration, service delivery or coordination, ideally within the New Zealand healthcare environment.
• A sharp eye for detail and accuracy, with a commitment to delivering high-quality work.
• Strong organisational skills and the ability to manage competing priorities and meet deadlines.
• Strong communication and relationship-building skills, with the confidence to work effectively with providers, funders and internal stakeholders.
• A proactive approach to problem-solving, with sound judgement around when to resolve an issue and when to elevate.
• An interest in quality, performance and continuous improvement, with the ability to support monitoring, audits and contract KPI activities.
• The confidence to share knowledge and support other coordinators across the team.
• Confidence using Gensolve or similar healthcare systems, as well as modern business software and digital platforms.
• The ability to work independently and collaboratively and be effective in a hybrid working environment.
• NCEA Level 3 or equivalent, including Maths and English.
• A qualification in business administration or a health-related discipline would be an advantage.
• Confidence to take ownership and accountability for your work and see tasks through to completion.
• Confidence working across systems, processes and technology, with the ability to learn new tools quickly.
• Competitive Rewards: Attractive remuneration package and relocation allowance
• Health & Wellbeing: Funded health insurance and a comprehensive wellbeing programme
• Flexibility & Growth: Flexible working arrangements
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:

• Care First – We lead with compassion, delivering care that’s deeply human through genuine manaakitanga.
• Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.

Driven by a strong ‘for purpose’ ethos, we think beyond financial quarters—planning for generations to come.

We honour Te Tiriti o Waitangi and foster a culturally safe environment that reflects manaakitanga and values the unique perspectives of our people. Our core value, Better Together, guides our goal to build a workforce that mirrors the diversity of Aotearoa New Zealand.

If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at [e-mail] for a confidential conversation.