Senior Network Engineer (L4)

NTT Ltd.; Wellington; On-site; NZD 120,000 - 180,000; Full time

Job summary

NTT DATA in Wellington, New Zealand is seeking a Senior Network Engineer (L4) to ensure managed services remain operational. You will proactively review client requests, monitor and resolve escalated incidents, and apply technical process knowledge to deliver rapid resolutions within SLA.

This forth-line role focuses on high-complexity escalations across multiple technology domains, ensuring managed service outcomes for clients and contributing to ongoing service improvement and reliability.

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Senior Network Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients.

The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA).

This role focuses on forth line support for escalated incidents and requests with a high level of complexity. Ensures contracted Managed Services outcomes are delivered to the client.

This is a strategic role focusing across two or more technology domains such as (but not limited to)