Senior Network Engineer — Managed Services & Automation

JobSpace; Wellington; On-site; NZD 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking a Senior Network Engineer (L4) to deliver advanced managed services and fourth-line support across multiple technology domains. You will review tickets, resolve complex incidents, and ensure operations remain uninterrupted for clients.

The role emphasizes proactive problem solving and collaboration with cross-functional teams. You will participate in change tracking, automation efforts, and projects, while maintaining strong client communication and a resilient,

Qualifications

• Deep technical skills across IT infrastructure disciplines.
• Experience delivering advanced managed services and multi-domain support.
• Proven ability to plan, communicate and implement changes with risk mitigation.
• Strong client-facing communication and cultural adaptability.
• Proactive problem solving and incident management capabilities.

Responsibilities

• Provide fourth-line technical support for escalated incidents and requests.
• Review client tickets, investigate, resolve and document work with SLA adherence.
• Identify root causes, share knowledge with teammates, and drive permanent solutions.
• Coordinate with other teams and act as emergency contact for critical issues.
• Support change implementation and contribute to automation initiatives.

Skills

Tech skills

Managed Services

Cross-technology experience

Change management

Client communication

Cultural adaptability

Resilience under pressure

Education

Bachelor's degree in IT/Computing or equivalent

Tools

ServiceNow

Job description

NTT DATA is seeking a Senior Network Engineer (L4) to deliver advanced managed services and fourth-line support across multiple technology domains. You will review tickets, resolve complex incidents, and ensure operations remain uninterrupted for clients.

The role emphasizes proactive problem solving and collaboration with cross-functional teams. You will participate in change tracking, automation efforts, and projects, while maintaining strong client communication and a resilient,