Senior Network Engineer - 4th Line Incident & SLA Expert
NTT Ltd.
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Job summary
NTT DATA in Wellington, New Zealand is seeking a Senior Network Engineer (L4) to ensure managed services remain operational. You will proactively review client requests, monitor and resolve escalated incidents, and apply technical process knowledge to deliver rapid resolutions within SLA.
This forth-line role focuses on high-complexity escalations across multiple technology domains, ensuring managed service outcomes for clients and contributing to ongoing service improvement and reliability.
Job description
NTT DATA in Wellington, New Zealand is seeking a Senior Network Engineer (L4) to ensure managed services remain operational. You will proactively review client requests, monitor and resolve escalated incidents, and apply technical process knowledge to deliver rapid resolutions within SLA.
This forth-line role focuses on high-complexity escalations across multiple technology domains, ensuring managed service outcomes for clients and contributing to ongoing service improvement and reliability.
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