Senior IT Engineer - Lab & Manufacturing Systems

Nanyang Tech Pte Ltd

Northland

On-site

NZD 90,000 - 120,000

Full time

2 days ago
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Job summary

Nanyang Tech Pte Ltd in New Zealand (Northland) is seeking an experienced IT Engineer to deliver tier 2/3 IT support within Global Lab IT environments. The role focuses on reliability, security, and compliance across specialized lab/manufacturing environments.

The successful candidate will deploy software, manage patches and security tools, collaborate with global teams, and maintain documentation for audits and operations. A strong foundation in Windows/Linux, SCCM, and scripting is required.

Qualifications

  • 6+ years of desktop or end-user support experience, including lab/manufacturing environments.
  • Good understanding of Windows and server OS.
  • Experience with Linux and cloud services.
  • Experience with SCCM or similar endpoint management.
  • Experience patching software, deploying apps and incident management.
  • Familiar with PowerShell, SQL or scripting for automation.
  • Knowledge of AD, DNS, DHCP, File Sharing, GPO and network/firewall basics.
  • Understanding regulated biotech environments is a plus.
  • Track record of solving complex problems and delivering results.
  • Ability to collaborate with global teams and diverse stakeholders.

Responsibilities

  • Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and SLA adherence.
  • Manage and resolve ServiceNow tickets for lab/manufacturing environments.
  • Deploy and maintain software, patches, and security tools using SCCM.
  • Collaborate with Global Lab IT and other teams to troubleshoot issues and perform root-cause analysis.
  • Prepare technical analyses and share findings with support teams.
  • Create and review engineering documents, work instructions, test plans, and knowledge base articles.
  • Support global/regional IT projects, ensuring compliance and security standards.
  • Maintain accurate system configurations and documentation for audits.

Skills

6+ years support
Windows & Server
Linux & Cloud
SCCM
Patching & Deployment
PowerShell & SQL
AD & DNS & DHCP
GPO management
Biotech knowledge
Problem solving
Stakeholder collaboration

Education

BS/BA in CS or Engineering
ITIL certification
Microsoft Accreditation

Job description

Nanyang Tech Pte Ltd in New Zealand (Northland) is seeking an experienced IT Engineer to deliver tier 2/3 IT support within Global Lab IT environments. The role focuses on reliability, security, and compliance across specialized lab/manufacturing environments.

The successful candidate will deploy software, manage patches and security tools, collaborate with global teams, and maintain documentation for audits and operations. A strong foundation in Windows/Linux, SCCM, and scripting is required.

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