Senior IT Engineer - Lab & Manufacturing Systems

Nanyang Tech Pte Ltd; Northland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Nanyang Tech Pte Ltd in New Zealand (Northland) is seeking an experienced IT Engineer to deliver tier 2/3 IT support within Global Lab IT environments. The role focuses on reliability, security, and compliance across specialized lab/manufacturing environments.

The successful candidate will deploy software, manage patches and security tools, collaborate with global teams, and maintain documentation for audits and operations. A strong foundation in Windows/Linux, SCCM, and scripting is required.

Qualifications

• 6+ years of desktop or end-user support experience, including lab/manufacturing environments.
• Good understanding of Windows and server OS.
• Experience with Linux and cloud services.
• Experience with SCCM or similar endpoint management.
• Experience patching software, deploying apps and incident management.
• Familiar with PowerShell, SQL or scripting for automation.
• Knowledge of AD, DNS, DHCP, File Sharing, GPO and network/firewall basics.
• Understanding regulated biotech environments is a plus.
• Track record of solving complex problems and delivering results.
• Ability to collaborate with global teams and diverse stakeholders.

Responsibilities

• Provide tier 2/3 support for Lab and Manufacturing systems, ensuring minimal downtime and SLA adherence.
• Manage and resolve ServiceNow tickets for lab/manufacturing environments.
• Deploy and maintain software, patches, and security tools using SCCM.
• Collaborate with Global Lab IT and other teams to troubleshoot issues and perform root-cause analysis.
• Prepare technical analyses and share findings with support teams.
• Create and review engineering documents, work instructions, test plans, and knowledge base articles.
• Support global/regional IT projects, ensuring compliance and security standards.
• Maintain accurate system configurations and documentation for audits.

Skills

6+ years support

Windows & Server

Linux & Cloud

SCCM

Patching & Deployment

PowerShell & SQL

AD & DNS & DHCP

GPO management

Biotech knowledge

Problem solving

Stakeholder collaboration

Education

BS/BA in CS or Engineering

ITIL certification

Microsoft Accreditation

Job description

Nanyang Tech Pte Ltd in New Zealand (Northland) is seeking an experienced IT Engineer to deliver tier 2/3 IT support within Global Lab IT environments. The role focuses on reliability, security, and compliance across specialized lab/manufacturing environments.

The successful candidate will deploy software, manage patches and security tools, collaborate with global teams, and maintain documentation for audits and operations. A strong foundation in Windows/Linux, SCCM, and scripting is required.