Senior Policy Administrator — Hybrid (Queenstown)

Placements24; Queenstown; Hybrid; NZD 46,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical aid

Retirement fund

Hybrid work

Professional development

Job summary

Placements24 is seeking a Senior Insurance Policy Administrator to oversee the administration of insurance policies in Queenstown, SA, including issuance, endorsements and renewals. The role requires strong knowledge of policy systems, excellent communication, and a commitment to accuracy in a hybrid work setting.

You will manage policyholder records, support junior staff, liaise with underwriting and claims, and ensure regulatory compliance within the South African market; a competitive salary

Qualifications

• 4–6 years of policy administration experience.
• Strong knowledge of policy administration systems.
• Excellent organizational and multitasking abilities.
• Proficiency with MS Office and insurance software.
• Understanding of South African insurance regulations.

Responsibilities

• Oversee the accurate and timely processing of new insurance policy applications, renewals, and endorsements.
• Maintain policyholder records with data integrity.
• Respond to inquiries from clients, brokers, and internal teams.
• Process policy changes, cancellations, and reinstatements per procedures.
• Coordinate with underwriting and claims to resolve issues.
• Generate policy documents and statements.
• Assist in developing and refining policy administration procedures and guidelines.
• Provide training to junior staff.
• Ensure compliance with regulations and company policies in South Africa.
• Contribute to policy process improvements at Queenstown branch.

Skills

Policy administration

Data integrity

MS Office

Client communication

Time management

Teamwork

Supervisory experience

Education

Relevant tertiary qualification

Tools

Insurance software

Job description

Placements24 is seeking a Senior Insurance Policy Administrator to oversee the administration of insurance policies in Queenstown, SA, including issuance, endorsements and renewals. The role requires strong knowledge of policy systems, excellent communication, and a commitment to accuracy in a hybrid work setting.

You will manage policyholder records, support junior staff, liaise with underwriting and claims, and ensure regulatory compliance within the South African market; a competitive salary