Senior Identity & Access Business Analyst

Bank of New Zealand; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Bank of New Zealand is seeking a skilled Business Analyst to join the Customer Identity and Access Management program in Auckland. You will drive discovery, capture requirements, and guide delivery across product, engineering, architecture, testing and operations to ensure secure, user-focused identity solutions.

The role emphasizes stakeholder collaboration, clear artefact creation in Jira/Confluence, and pragmatic decision-making across complex tech changes.

Qualifications

• Extensive experience across complex technology, digital, process or platform initiatives, from discovery through implementation.
• Strong requirements, scope, backlog and traceability practices, with knowledge of Agile delivery and SDLC.
• Advanced process, journey, system-context and data-flow modelling; ability to use evidence to validate assumptions and support decisions.

Responsibilities

• Lead discovery with stakeholders, customers and delivery teams to frame problems, define outcomes and evaluate options.
• Translate goals into clear, testable requirements, user stories, acceptance criteria, use cases and business rules.
• Shape scope and priorities; support backlog refinement, estimation, release planning and delivery sequencing.
• Model processes, customer journeys, system interactions, data flows and integrations to identify impacts, dependencies and opportunities.
• Facilitate workshops, synthesize perspectives and support evidence-based decisions and alignment.
• Lead impact assessments, identify risks early and support mitigation, readiness, testing and implementation.
• Maintain clear, traceable artefacts in Jira and Confluence, while mentoring analysts and strengthening business analysis practices.

Skills

Agile delivery

Requirements gathering

Stakeholder management

Process modelling

Jira

Confluence

Data-flow modelling

Tools

Jira

Confluence

SQL

Excel

Job description

Bank of New Zealand is seeking a skilled Business Analyst to join the Customer Identity and Access Management program in Auckland. You will drive discovery, capture requirements, and guide delivery across product, engineering, architecture, testing and operations to ensure secure, user-focused identity solutions.

The role emphasizes stakeholder collaboration, clear artefact creation in Jira/Confluence, and pragmatic decision-making across complex tech changes.