Senior Business Analyst

Bank of New Zealand; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Bank of New Zealand is seeking a skilled Business Analyst to join the Customer Identity and Access Management program in Auckland. You will drive discovery, capture requirements, and guide delivery across product, engineering, architecture, testing and operations to ensure secure, user-focused identity solutions.

The role emphasizes stakeholder collaboration, clear artefact creation in Jira/Confluence, and pragmatic decision-making across complex tech changes.

Qualifications

• Extensive experience across complex technology, digital, process or platform initiatives, from discovery through implementation.
• Strong requirements, scope, backlog and traceability practices, with knowledge of Agile delivery and SDLC.
• Advanced process, journey, system-context and data-flow modelling; ability to use evidence to validate assumptions and support decisions.

Responsibilities

• Lead discovery with stakeholders, customers and delivery teams to frame problems, define outcomes and evaluate options.
• Translate goals into clear, testable requirements, user stories, acceptance criteria, use cases and business rules.
• Shape scope and priorities; support backlog refinement, estimation, release planning and delivery sequencing.
• Model processes, customer journeys, system interactions, data flows and integrations to identify impacts, dependencies and opportunities.
• Facilitate workshops, synthesize perspectives and support evidence-based decisions and alignment.
• Lead impact assessments, identify risks early and support mitigation, readiness, testing and implementation.
• Maintain clear, traceable artefacts in Jira and Confluence, while mentoring analysts and strengthening business analysis practices.

Skills

Agile delivery

Requirements gathering

Stakeholder management

Process modelling

Jira

Confluence

Data-flow modelling

Tools

Jira

Confluence

SQL

Excel

Job description

Worker Type:

Permanent

Here at BNZ, it’s about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise “If you can imagine a better future, let’s find a way.”

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

Join the team building and supporting BNZ’s Customer Identity and Access Management system, which provides customer and third‑party authentication. You will lead analysis across complex technology change, connecting customer and business needs with product, engineering, architecture, testing and operational delivery.

What are some of the day-to-day tasks the person in this role will complete?

• Lead discovery with stakeholders, customers and delivery teams to frame problems, define outcomes and evaluate options.

• Translate goals into clear, testable requirements, user stories, acceptance criteria, use cases and business rules.

• Shape scope and priorities; support backlog refinement, estimation, release planning and delivery sequencing.

• Model processes, customer journeys, system interactions, data flows and integrations to identify impacts, dependencies and opportunities.

• Facilitate workshops, synthesise perspectives and support evidence‑based decisions and alignment.

• Lead impact assessments, identify risks early and support mitigation, readiness, testing and implementation.

• Maintain clear, traceable artefacts in Jira and Confluence, while mentoring analysts and strengthening business analysis practices.

What is the team culture and environment like?

Our culture is collaborative, inclusive, innovative and results driven. We value open communication, diverse perspectives, continuous learning, accountability and wellbeing in a fast‑paced yet supportive environment.

What is the most exciting thing about this opportunity?

You will help shape secure, intuitive customer identity and access management from discovery through implementation, working closely with product, engineering, architecture, testing and operational teams.

What technical skills are required for this role?

Business analysis and delivery

• Extensive experience across complex technology, digital, process or platform initiatives, from discovery through implementation.

• Strong requirements, scope, backlog and traceability practices, with knowledge of Agile delivery, the software development lifecycle and release management.

• Advanced process, journey, system-context and data-flow modelling; confidence using evidence to validate assumptions and support decisions.

Technology and customer identity

• Understanding of APIs, integrations, event‑driven architectures, data flows, business rules, authentication, authorisation and customer identity journeys.

• Familiarity with OAuth 2.0, OpenID Connect, CIBA, JSON Web Tokens, Ping Identity products or certificate management is advantageous.

• Ability to work across APIs, cloud‑hosted and containerised services, microservices, native mobile applications and React‑based interfaces. SQL, Excel or business intelligence experience is useful.

Stakeholder, risk and quality leadership

• Proven facilitation, communication, negotiation and influencing skills across business, product, engineering, architecture, testing, operations, vendors and senior stakeholders.

• Ability to translate between technical and business audiences, navigate ambiguity, resolve misalignment and build consensus.

• Experience assessing customer, operational, privacy, security and technology impacts; managing dependencies and risks; and supporting readiness, user acceptance testing and post-implementation review.

What attributes will this person display in order to be successful in this role?

• Leadership and systems thinking: influence direction, connect customer, business, technology, data, risk and operational perspectives, and build alignment without formal authority.

• Analysis and problem‑solving: turn complex information into clear insights and decision‑ready artefacts; test assumptions and evaluate trade‑offs.

• Customer focus and collaboration: connect requirements to measurable outcomes and build trusted cross‑disciplinary partnerships.

• Adaptability and quality: manage competing priorities, move between strategic and detailed analysis, and maintain accuracy and traceability.

• Continuous improvement: improve delivery flow and documentation, coach others and share knowledge.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Ehara taku toa i te toa takitahi, nanging he toa takitini” - Success is not the work of an individual, but the work of many.

Closing Date: 12 November 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.