Senior Hub Assistant

The University of Auckland; Auckland; Hybride; NZD 56 000 - 65 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Company superannuation (6.75%)

Five weeks’ annual leave

Career development programmes

Discounted car parking

Parental leave

Childcare support

Staff discounts

Résumé du poste

The University of Auckland’s Student Hubs team seeks a highly motivated Senior Hub Assistant for the Grafton Student Hub. You will be the first contact for services, delivering friendly, high‑quality guidance to current and prospective students and coordinating front desk operations.

This permanent role offers a salary of 56,400–64,700 NZD per year, with a 2pm–10pm shift pattern on weekdays and weekend coverage, plus flexible employment practices including work-from-home options and generous

Qualifications

• Senior Hub Assistants provide a high standard of customer service and act as the first point of contact.
• Candidates should be collaborative team players who support a positive team environment.
• A proactive, reliable work ethic aligned with our values is essential.
• Demonstrated empathy and genuine care for tauira| students and colleagues.
• Ability to thrive in fast-paced, dynamic environments and adapt to changing needs.

Responsabilités

• Provide guidance and advice to current and prospective students across their journey.
• Assist with navigation of University systems, spaces, and processes.
• Offer information about study options and support with applications and enrolments.
• Support Library and Student IT services as needed.
• Coordinate tasks to keep hub operations running smoothly.

Connaissances

Customer service

Team collaboration

Reliability

Empathy

Adaptability

Description du poste

The University of AucklandThe University of Auckland is New Zealand’s pre-eminent research-led University. Established in 1883, it is an international centre of learning and academic excellence. With just over 5,200 staff and more than...

The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through.

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:

• Guidance and advice on being a student,
• Navigation of the University systems, spaces and processes,
• Information about study options,
• Support with applications and enrolments,
• Library & Student IT services.

Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland. They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants.

We are looking for a highly motivated individual to join our team of Senior Hub Assistants at the Grafton Student Hub who:

• Are collaborative team players who build positive relationships and contribute to a supportive team environment
• Take a proactive approach and work effectively both independently and with others
• Demonstrate reliability and a strong, positive work ethic aligned with our values
• Show empathy and genuine care in supporting tauira| students and colleagues
• Thrive in fast-paced, dynamic environments and adapt to changing needs
• Bring a positive, energetic approach to engaging with tauira| students in a high-volume, complex work setting
• Comfortable stepping in to guide and support the team when needed
• Ready to help coordinate tasks to keep operations running smoothly

We currently have one vacancy as outlined below. This is a permanent role, with a salary range of $56,400 - $64,700 depending on skills and experience.

Shift pattern: Monday, Tuesday, Wednesday 2pm to 10pm, Saturday and Sunday 9am to 5pm

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.