Senior Hub Assistant

University-of-Auckland; Auckland; Presencial; NZD 56.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Company superannuation 6.75%

Five weeks' annual leave

Career development programmes

Discounted car parking

Parental leave

Childcare discounts

Descripción de la vacante

The University of Auckland is seeking a dedicated Senior Hub Assistant for the Grafton Student Hub to deliver high-quality front-line services to students. This permanent role supports a busy student journey with supervisory duties for Hub Assistants and a cooperative team approach.

Shift pattern is Monday–Wednesday 2pm–10pm, Saturday–Sunday 9am–5pm, with a salary range of NZ$56,400–NZ$64,700 depending on skills and experience.

Formación

• Experience delivering high-standard customer service.
• Ability to work collaboratively in a team.
• Proactive, reliable and adaptable approach.
• Empathy and genuine care for students and staff.
• Strong communication with diverse groups.

Responsabilidades

• Act as front-facing first point of contact for services.
• Provide supervisory support to Hub Assistants.
• Coordinate and guide tasks to keep operations running smoothly.
• Engage with tauira (students) in a high-volume environment.
• Support teamwork and maintain service standards.

Conocimientos

Customer service

Team collaboration

Proactive

Reliability

Empathy

Communication

Descripción del empleo

Waipapa Taumata Rau | The University of Auckland

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.

Job Description

The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through.

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:

• Guidance and advice on being a student,
• Navigation of the University systems, spaces and processes,
• Information about study options,
• Support with applications and enrolments,
• Library & Student IT services.

Our Senior Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland. They operate in a front-facing role as the first point of contact for services and provide supervisory support to Hub Assistants.

We are looking for a highly motivated individual to join our team of Senior Hub Assistants at the Grafton Student Hub who:

• Are collaborative team players whobuild positive relationships and contribute to a supportive team environment
• Take a proactive approach and work effectively both independently andwith others
• Demonstrate reliability and a strong, positive work ethic aligned with our values
• Show empathy and genuine care in supportingtauira| studentsand colleagues
• Thrive in fast-paced, dynamic environments and adapt to changing needs
• Bring a positive, energetic approach to engaging withtauira| studentsin a high-volume,complexwork setting
• Comfortable stepping in to guide and support the team when needed
• Ready to help coordinate tasks to keep operations running smoothly

We currently have one vacancy as outlined below. This is a permanent role, with a salary range of $56,400 - $64,700 depending on skills and experience.

Shift pattern: Monday, Tuesday, Wednesday 2pm to 10pm, Saturday and Sunday 9am to 5pm

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz