Student Support Adviser

University-of-Auckland; Auckland; On-site; NZD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible employment practices

Up to 6.75% company superannuation

Five weeks’ annual leave

Job summary

The University of Auckland invites applications for a Student Support Adviser in the Faculty of Arts and Education. You will provide advice, guidance and wellbeing support to undergraduate students and connect them with services across the University.

This full-time role (37.5 hours/week), 36 months fixed term, commences January 2027, with a focus on rainbow communities and equity. You will report to the Student Support and Engagement Manager and work within a vibrant team offering flexible

Qualifications

• Experience working with students or young people.
• Strong communication, active listening and relationship-building skills.
• Awareness of Te Tiriti o Waitangi and equity and inclusion.
• Lived experience or strong connection with rainbow communities or students with disabilities.
• Understanding of the tertiary environment and supportive responses.

Responsibilities

• Provide advice, guidance, and wellbeing support to undergraduate students.
• Connect students with relevant services and resources across the University.
• Foster belonging and academic success within a supportive team.

Skills

Experience with students

Communication skills

Active listening

Relationship-building

Equity & inclusion

Rainbow communities experience

Education

Tertiary qualification or equivalent

Job description

• UoA Department Name: Student Support and Engagement

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland creates globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.

Job Description

We have an exciting opportunity to join our Student Support team as Student Support Advisers in the Faculty of Arts and Education. The role focuses on supporting undergraduate students - one with an additional emphasis on students from rainbow communities.

In this role, you’ll work closely with students to provide advice, guidance, and support to enhance their wellbeing, sense of belonging, and academic success, while connecting them with relevant services and resources across the University.

This is full-time (37.5 hours per week), 36 month fixed term position that will commence in January 2027.

The role has arisen due to a secondment, providing cover while the substantive staff member undertakes a temporary opportunity elsewhere within the University.

You’ll report to the Student Support and Engagement Manager and be part of a vibrant, supportive team. Together, the team is committed to enhancing the student experience and supporting a diverse cohort of students in the Faculty of Arts and Education.

He kōrero mōu | About you

You’re someone who builds genuine connections and creates a welcoming, supportive environment for students. Alongside a tertiary qualification (or equivalent experience), you will bring:

• Experience working with students or young people, and an understanding of their diverse needs
• Strong communication, active listening, and relationship-building skills, with a mana-enhancing approach and a focus on excellent service
• Awareness of Te Tiriti o Waitangi and a commitment to equity and inclusion
• Lived experience, knowledge, or a strong connection with rainbow communities or with students with disabilities, depending on the role
• An understanding of the tertiary environment and the ability to respond sensitively to students needing additional support

The University is committed to providing an excellent working environment through:

• Flexible employment practices
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare, and a number of other discounts on internal and external services.

Applications must be submitted online, by the closing date of 05 November 2026 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

If you have any questions about these roles please get in touch with Rebekah Williams for a confidential discussion via [e-mail]. Please note we are happy to answer your questions, but we do not accept applications by email.

Reasonable accommodations – We are committed to building a more equitable and inclusive workforce and workplace, so we encourage applicants to reach out to discuss any reasonable accommodations throughout the recruitment process, including alternative ways to submit applications.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

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