Senior Field Service Technician

Komatsu Australia; Christchurch; On-site; NZD 70,000 - 110,000; Full time

Job summary

Komatsu New Zealand is seeking a Senior Field Service Technician to diagnose, repair and maintain mobile plant equipment across Canterbury. Based at Christchurch, the role blends workshop work with field support for customers, offering hands-on problem solving.

You will use electrical schematics, hydraulic diagrams and diagnostic tools to identify faults, perform testing and complete accurate service documentation while upholding our safety standards and customer service excellence.

Qualifications

• Qualified Heavy Diesel Mechanic or overseas equivalent.
• Previous mobile plant experience is essential.
• Experience on heavy mobile equipment or similar machinery.
• Strong diagnostic and troubleshooting skills.
• Ability to read electrical schematics and hydraulic diagrams.
• Good communication and documentation skills.
• Class 1 licence; Class 2 preferred.
• Safety-focused with field experience.

Responsibilities

• Diagnose, troubleshoot, repair and maintain mobile plant equipment.
• Use electrical schematics, hydraulic diagrams and technical information to identify faults.
• Complete testing and adjustments using relevant diagnostic equipment.
• Attend customer sites across Canterbury and surrounding areas, including breakdown response when required.
• Complete accurate service reports, job cards, timesheets and required documentation.
• Assist with major site-based equipment maintenance projects.
• Work safely and professionally while providing a high level of customer service.

Skills

Diagnostics

Troubleshooting

Electrical schematics reading

Hydraulic diagrams reading

Customer service

Independent work

Documentation

Education

Heavy Diesel Mechanic qualification

Tools

Diagnostic equipment

Electrical testing tools

Hydraulic testing tools

Job description

At Komatsu New Zealand, you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

As a Senior Field Service Technician, you will provide skilled maintenance, diagnostics and repairs on customer mobile plant equipment across Canterbury and surrounding areas.

Based at our Christchurch branch, this is a hybrid role working both in the workshop and supporting customers in the field, providing responsive field service and technical support.

This is a hands-on opportunity for a qualified Heavy Diesel Mechanic with mobile plant experience who enjoys troubleshooting equipment, working independently and supporting customers in the field.

You don't need previous Komatsu experience. We are looking for technicians with experience working on mobile plant or similar heavy equipment, who can bring strong diagnostic and troubleshooting capabilities to the role.

Role Located: Hornby South, Christchurch

Roster: Monday to Friday – 8:00am to 4:30pm

What you'll be doing

• Diagnose, troubleshoot, repair and maintain mobile plant equipment.
• Use electrical schematics, hydraulic diagrams and technical information to identify faults.
• Complete testing and adjustments using relevant diagnostic equipment.
• Attend customer sites across Canterbury and surrounding areas, including breakdown response when required.
• Complete accurate service reports, job cards, timesheets and required documentation.
• Assist with major site-based equipment maintenance projects.
• Work safely and professionally while providing a high level of customer service.

Komatsu can provide you with the following

At Komatsu, we have proven career pathways into various exciting fields. We are committed to creating a learning culture and consider the support and recognition of training, learning, development & education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as:

• Kiwisaver employer contribution matched to employee contribution up to 10%.
• Life and disability insurance.
• Free annual medical check.
• Flexible working hours where practical.
• 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Access to an array of technical training, personal development and upskilling.
• Plenty of discounts across retail, automotive, travel & health products.
• $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for

• Qualified Heavy Diesel Mechanic or overseas equivalent.
• Previous mobile plant experience is essential.
• Experience working on heavy mobile equipment or similar machinery.
• Strong diagnostic and troubleshooting skills.
• Ability to read and interpret electrical schematics and hydraulic diagrams.
• Good understanding of mechanical, electrical and hydraulic systems.
• Ability to work independently and manage field-based work.
• Strong written and verbal communication skills.
• Good computer skills and ability to complete accurate service documentation.
• Class 1 driver's licence; Class 2 heavy transport licence is preferred.
• Experience within mining, quarrying, construction or forestry environments is desirable.
• A strong commitment to safety.

Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, and ethnicities from different generations.