Senior Executive Assistant to the General Manager

ASB Bank; Auckland; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working options

Career development

Employee banking benefits

Health insurance & wellbeing support

Leave benefits & KiwiSaver

Job summary

ASB Bank is seeking an experienced Personal Assistant to support the General Manager of Advice Centres, Private and Premium Banking. You will manage priorities, schedules and communications, coordinating meetings and ensuring information flows smoothly across a wide stakeholder network.

You will build trusted relationships, stay calm under shifting priorities and bring structure to a busy leadership environment, enabling the GM and leadership team to focus on high-impact customer outcomes.

Qualifications

• Proven experience providing Personal Assistant, Executive Assistant or senior administrative support in a large or complex organisation.
• Strong diary, meeting and priority management skills, with the ability to manage competing demands.
• Excellent planning and organisational capability, supported by close attention to detail.
• Clear and confident written and verbal communication skills.
• Strong relationship-building skills and the confidence to work with stakeholders at all levels.
• Sound judgement and discretion when managing sensitive or confidential matters.
• A proactive approach, with the ability to anticipate needs and act early.
• Strong problem-solving skills and a practical, solutions-focused mindset.
• Experience coordinating leadership meetings, events or team activities.
• Confidence preparing presentations, communications and business documents.
• Proficiency with Microsoft 365 or comparable workplace productivity and collaboration tools.
• Adaptability and resilience in an environment where plans and priorities may change quickly.
• An interest in improving processes and creating simpler, more effective ways of working.
• Experience in banking, financial services or another customer-focused corporate environment would be useful, but is not essential.

Responsibilities

• Manage a busy and changing diary, balancing immediate priorities with longer-term commitments.
• Organise meetings, events, leadership activities and team sessions, including agendas, supporting material and follow-up actions.
• Coordinate information and requests so the right people have what they need at the right time.
• Prepare, format and distribute communications, presentations and business information to a consistently high standard.
• Act as a trusted first point of contact for stakeholders engaging with the General Manager’s office.
• Build positive working relationships across Personal Banking and the wider organisation.
• Anticipate upcoming needs, identify scheduling or delivery risks and resolve issues before they become barriers.
• Manage enquiries professionally, resolving them directly where appropriate or connecting people with the right person.
• Maintain accurate documentation, records and administrative processes.
• Handle sensitive and confidential information with care and discretion.
• Support team events and activities that strengthen connection, collaboration and engagement.
• Identify practical opportunities to simplify administration and improve ways of working.

Skills

PA/EA support

Diary management

Meeting coordination

Communication skills

Relationship building

Discretion handling

Proactive mindset

Problem solving

Leadership meeting coordination

Presentations & documents

MS 365 proficiency

Adaptability

Tools

Microsoft 365

Office suite

Job description

ASB Bank is seeking an experienced Personal Assistant to support the General Manager of Advice Centres, Private and Premium Banking. You will manage priorities, schedules and communications, coordinating meetings and ensuring information flows smoothly across a wide stakeholder network.

You will build trusted relationships, stay calm under shifting priorities and bring structure to a busy leadership environment, enabling the GM and leadership team to focus on high-impact customer outcomes.