Senior Credit Controller - Growth & Process Improvement

WM New Zealand; Auckland; On-site; NZD 75,000 - 105,000; Full time

Job summary

WM New Zealand is seeking an experienced Credit Controller to own and drive performance of a busy credit ledger. You will balance relationship management with credit control expertise to protect WM’s financial health.

You’ll work with internal and external customers, negotiate repayment plans, and contribute to improved credit processes while meeting targets and supporting a collaborative team culture.

Qualifications

• 5+ years’ experience in credit control or debt management.
• Proven ability to streamline collection processes and improve outcomes.
• Strong relationship and stakeholder management skills.
• Excellent time management and the ability to handle a busy workload.
• Advanced Microsoft Excel skills; experience with ERP systems (JDE desirable).

Responsibilities

• Manage a large, varied portfolio including credit assessments, debt recovery, reconciliations and payment allocation
• Meet monthly collection targets and drive continuous improvement in credit processes
• Maintain proactive customer communication to resolve queries and negotiate repayment plans
• Run daily, weekly and monthly reports and conduct credit checks to assess credit risk
• Collaborate with branches and internal teams to resolve escalations promptly
• Train, coach and support team members; maintain credit training material
• Oversee documentation relating to liquidated and bad debt customers
• Support the credit team with general and ad hoc duties

Skills

Credit control

Relationship management

Negotiation

Time management

Excel

JDE ERP

Tools

Excel

JDE ERP

Job description

WM New Zealand is seeking an experienced Credit Controller to own and drive performance of a busy credit ledger. You will balance relationship management with credit control expertise to protect WM’s financial health.

You’ll work with internal and external customers, negotiate repayment plans, and contribute to improved credit processes while meeting targets and supporting a collaborative team culture.