Senior Credit Controller

WM New Zealand; Auckland; On-site; NZD 75,000 - 105,000; Full time

Job summary

WM New Zealand is seeking an experienced Credit Controller to own and drive performance of a busy credit ledger. You will balance relationship management with credit control expertise to protect WM’s financial health.

You’ll work with internal and external customers, negotiate repayment plans, and contribute to improved credit processes while meeting targets and supporting a collaborative team culture.

Qualifications

• 5+ years’ experience in credit control or debt management.
• Proven ability to streamline collection processes and improve outcomes.
• Strong relationship and stakeholder management skills.
• Excellent time management and the ability to handle a busy workload.
• Advanced Microsoft Excel skills; experience with ERP systems (JDE desirable).

Responsibilities

• Manage a large, varied portfolio including credit assessments, debt recovery, reconciliations and payment allocation
• Meet monthly collection targets and drive continuous improvement in credit processes
• Maintain proactive customer communication to resolve queries and negotiate repayment plans
• Run daily, weekly and monthly reports and conduct credit checks to assess credit risk
• Collaborate with branches and internal teams to resolve escalations promptly
• Train, coach and support team members; maintain credit training material
• Oversee documentation relating to liquidated and bad debt customers
• Support the credit team with general and ad hoc duties

Skills

Credit control

Relationship management

Negotiation

Time management

Excel

JDE ERP

Tools

Excel

JDE ERP

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At WM, we’re dedicated to creating a cleaner, more sustainable Aotearoa - and we’re equally committed to supporting the growth and wellbeing of our people. If you're looking for a meaningful role with a company that values innovation, teamwork and long‑term development, you’ll feel right at home here.

Job Description

Reporting to the National Credit Manager, this is a pivotal role where you’ll own and drive the performance of a busy and diverse credit ledger. You’ll combine strong relationship management with solid credit control expertise to protect and enhance WM’s financial health.

You’ll work closely with both internal and external customers, using your negotiation skills, attention to detail, and problem‑solving ability to drive successful debt recovery, reduce risk and strengthen financial processes.

Key Responsibilities

• Manage a large, varied portfolio including credit assessments, debt recovery, reconciliations and payment allocation
• Meet monthly collection targets and drive continuous improvement in credit processes
• Maintain proactive customer communication to resolve queries and negotiate repayment plans
• Run daily, weekly and monthly reports and conduct credit checks to assess credit risk
• Collaborate with branches and internal teams to resolve escalations promptly
• Train, coach and support team members; maintain credit training material
• Oversee documentation relating to liquidated and bad debt customers
• Support the credit team with general and ad hoc duties

Qualifications

To be successful in this role, you will ideally have:

• 5+ years’ experience in credit control, ideally with key or large customers
• Demonstrated ability to improve or streamline collection processes
• Strong relationship and stakeholder management skills
• Excellent time management and the ability to handle a busy workload
• Advanced Microsoft Excel skills
• Experience with ERP systems (JDE highly desirable)

Additional Information

At WM, we’re proud to offer more than just a job - we offer a career pathway.

What We Offer

• Tailored training and development plans
• Wellbeing and employee support initiatives
• A supportive, collaborative team culture
• Opportunities to grow in a purpose‑driven organisation focused on sustainability

WM is an equal opportunity employer and maintains a drug‑and alcohol‑free workplace.
Applicants must currently reside in New Zealand and hold valid work rights.