Continuous Improvement Manager - Network

CGR Services; Auckland; On-site; NZD 150,000 - 190,000; Full time

Job summary

NZ Post is seeking a Continuous Improvement Manager to lead network-wide programmes across the national Customer Service Delivery network in New Zealand. You will translate strategic priorities into practical delivery with a focus on safety, service performance and cost efficiency.

You’ll work with CSD leaders across NZ, turning insights into lasting value, driving measurable benefits, and embedding continuous improvement across frontline teams and operational processes.

Qualifications

• Experience delivering large-scale improvement programmes across complex networks.
• Knowledge of Lean, Six Sigma or equivalent methodologies.
• Ability to lead and influence across diverse stakeholder groups.

Responsibilities

• Leading continuous improvement initiatives across the national network.
• Turning strategic priorities into practical delivery programmes.
• Identifying, shaping and prioritising improvement opportunities.
• Driving measurable gains in safety, service and cost performance.
• Partnering with operational leaders to deliver sustainable change.
• Monitoring outcomes and ensuring benefits are realised and embedded.

Skills

Lean & Six Sigma

Stakeholder influence

Operational improvements

Data-driven analytics

Commercial thinking

Safety-focused improvements

Job description

Continuous Improvement Manager - Network

• Lead network-wide improvement initiatives that make a real impact
• Partner with leaders across NZ Post to shape how we work tomorrow
• Drive better outcomes for our people, customers and communities
• East Auckland based location

Kōrero mō te tūranga -

About the role

At NZ Post, we're always looking for better ways to deliver for Aotearoa. As our Continuous Improvement Manager - Network, you'll lead and coordinate improvement activity across our Customer Service Delivery network, helping us strengthen safety, service performance and cost efficiency. Working at the heart of our operations, you'll translate business priorities into meaningful improvement programmes that create lasting value for our people, customers and business. This is a highly visible leadership role where you'll work closely with CSD leaders and teams

• Leading continuous improvement initiatives across the national network
• Turning strategic priorities into practical delivery programmes
• Identifying, shaping and prioritising improvement opportunities
• Driving measurable gains in safety, service and cost performance
• Partnering with operational leaders to deliver sustainable change
• Monitoring outcomes and ensuring benefits are realised and embedded

Mōu - About you

As an experienced Continuous Improvement Manager, you're a natural problem solver who enjoys bringing people together to improve how things work. You thrive in complex operational environments, can confidently navigate ambiguity, and know how to influence and engage stakeholders at every level. Just as importantly, you're someone who values collaboration, builds trusted relationships and leads with a continuous improvement mindset. You'll bring strong experience delivering large-scale improvement programmes and a proven ability to turn insight into action. Whether your background is logistics, supply chain or another operationally focused environment, you'll be comfortable working with data, balancing competing priorities and delivering outcomes that stick. You'll also bring deep knowledge of Lean, Six Sigma or similar methodologies and know how to make continuous improvement practical and meaningful for frontline teams.

What you'll bring

• Proven success leading complex improvement programmes at scale
• Strong expertise in Lean, Six Sigma or equivalent methodologies
• Ability to build trust and influence across diverse stakeholder groups
• Experience delivering measurable outcomes in operational settings
• Commercial thinking supported by strong analytical capability
• Passion for creating safer, smarter and more effective ways of working

Hiahia? - Interested?

Further your career within the NZ Post whānau! At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test. No one knows what we do and how we do it better than us, and our in-house talent team are experts at finding the right people for the right roles. We won't consider candidates through agencies unless this has been previously approved. There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values. NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

Applications for this position close on Wednesday 16 September 2026.