Continuous Improvement Specialist - Last Mile

New Zealand Post; Howick; On-site; NZD 90,000 - 120,000; Full time

Job summary

New Zealand Post is seeking a Continuous Improvement Specialist - Last Mile to help our delivery network perform at its best. You’ll lead practical improvement initiatives, partner with frontline teams and operational leaders, and embed sustainable changes that improve safety, service and efficiency across Aotearoa.

This hands-on role requires data‑driven problem solving, process design and a bias for action.

Qualifications

• Experience in continuous improvement within logistics or delivery operations.
• Ability to turn data and insights into action.
• Strong problem-solving and coaching skills.

Responsibilities

• Leading continuous improvement initiatives across delivery operations
• Analysing and redesigning processes to improve performance
• Supporting site leaders to solve operational challenges
• Embedding consistent ways of working across multiple locations
• Tracking results and ensuring improvements are sustained
• Coaching teams in structured problem solving and improvement

Skills

Process analysis

Lean Six Sigma

Relationship building

Fast-paced environments

Customer focus

Proactive mindset

Job description

New Zealand Post – East Tamaki, North Island

• Help shape better delivery experiences for customers across Aotearoa
• Lead practical improvements that make a real difference on the ground
• Partner with frontline teams to create safer, smarter ways of working
• This role can be based in either Auckland, Hamilton, Wellington, or Christchurch

At NZ Post, our delivery teams connect people, businesses and communities every day. As a Continuous Improvement Specialist - Last Mile, you'll play a key role in helping our operations perform at their best by leading improvement initiatives that enhance safety, service and efficiency across our delivery network. You'll work closely with operational leaders to identify opportunities, solve problems and embed sustainable improvements that make a lasting impact.

This is a highly collaborative and hands‑on role where you'll combine data, insight and operational experience to improve how work gets done. From designing better processes to supporting network‑wide initiatives, you'll help create consistent ways of working that improve outcomes for our people, customers and communities.

You’ll achieve that by:

• Leading continuous improvement initiatives across delivery operations
• Analysing and redesigning processes to improve performance
• Supporting site leaders to solve operational challenges
• Embedding consistent ways of working across multiple locations
• Tracking results and ensuring improvements are sustained
• Coaching teams in structured problem solving and improvement

You’ll be someone who enjoys getting close to the operation, understanding how things work and finding better ways to deliver results. You build strong relationships easily, communicate with confidence and can bring people on the journey when implementing change. You’ll be equally comfortable working with frontline teams and operational leaders, always focused on practical solutions that improve day‑to‑day performance.

You’ll bring continuous improvement experience from a logistics, delivery, service or operational environment, along with a strong process mindset and a passion for making things better. You know how to turn data and insights into action, and you’re motivated by seeing improvements take hold and create positive outcomes for both people and performance.

What you’ll bring:

• Strong capability in process analysis and optimisation
• Lean, Six Sigma Green Belt or higher, with Black Belt qualification preferred
• Excellent relationship building and influencing skills
• Confidence working in fast‑paced operational environments
• Ability to balance detail with a strong customer focus
• A proactive, curious and action‑oriented approach

Hiahia? - Interested? Further your career within the NZ Post whānau!

At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You’ll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Applications for this position close on Sunday 20 September 2026.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded inour values.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.