Continuous Improvement Specialist - Processing

New Zealand Post; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Job summary

New Zealand Post is looking for a Continuous Improvement Specialist - Processing to lead Lean Six Sigma based initiatives across our Processing network. You will partner with operational leaders and frontline teams to analyse, redesign and implement practical improvements that boost safety, service, quality and efficiency.

You’ll work with data-driven insights, embed standardised ways of working and coach teams in structured problem solving and Lean thinking to deliver measurable outcomes for

Qualifications

• Proven delivery of CI and Operational Excellence initiatives in processing or similar ops.
• Strong process analysis, design, and optimisation capabilities.
• Excellent stakeholder engagement and relationship management.
• Data-driven approach to turning insights into measurable improvements.

Responsibilities

• Lead continuous improvement initiatives across Processing operations.
• Analyse and redesign operational processes to boost performance.
• Coach teams in structured problem solving and Lean thinking.
• Embed standardised ways of working and governance.
• Monitor performance and sustain improvement outcomes.
• Partner with leaders to identify and solve operational challenges.

Skills

Lean Six Sigma Green Belt

Lean Six Sigma Black Belt

Process analysis

Process redesign

Stakeholder engagement

Data-driven decision making

BPM certification

Job description

Continuous Improvement Specialist - Processing

Continuous Improvement Specialist - ProcessingLead Continuous Improvement and Operational Excellence across a national Processing networkDeliver Lean Six Sigma, process optimisation and business improvement initiativesPartner with operational leaders and frontline teams to improve safety, service and efficiency

Kōrero mō te tūranga - About the role

At NZ Post, we're committed to finding smarter ways to deliver for Aotearoa. As a Continuous Improvement Specialist - Processing, you'll play a key role in improving operational performance across our Processing network by leading continuous improvement and Operational Excellence initiatives that enhance safety, service, quality and efficiency.

Working closely with operational leaders, frontline teams and the wider Continuous Improvement teams, you'll identify opportunities, solve complex operational challenges and embed sustainable improvements that deliver measurable results. From process analysis and optimisation through to implementation and governance, you'll help create consistent ways of working that improve outcomes for our people, customers and the business.

This is a highly collaborative and hands‑on role where you'll combine Lean Six Sigma methodologies, operational insight and data‑driven decision making to improve how work gets done across Processing operations.

You'll achieve that by:

• Leading continuous improvement initiatives across Processing operations
• Analysing, redesigning and optimising operational processes to improve performance
• Supporting leaders and teams to identify and solve operational challenges
• Embedding Operational Excellence practices and standardised ways of working
• Monitoring performance and ensuring sustainable improvement outcomes
• Coaching teams in structured problem solving, Lean thinking and continuous improvement methodologies

Mōu - About you

You’ll be someone who enjoys understanding how complex operations work and finding practical ways to improve them. You build strong relationships, communicate confidently and can influence stakeholders at all levels while bringing people on the journey through change.

You’ll bring experience delivering continuous improvement, process optimisation and operational excellence initiatives within processing, manufacturing, logistics, supply chain or other operational environments. You're naturally curious, data-driven and passionate about creating lasting improvements that enhance performance, consistency and customer outcomes.

What you'll bring:

• Lean Six Sigma Green Belt or higher, with Black Belt preferred
• Experience delivering Continuous Improvement and Operational Excellence initiatives within operational environments
• Strong capability in process analysis, process design and process optimisation
• Excellent stakeholder engagement, influencing and relationship management skills
• Confidence working in complex, fast‑paced operational environments
• Ability to turn data and operational insights into practical, measurable improvements
• Business Process Management (BPM) certification or related experience is advantageous

Hiahia? - Interested?

Further your career within the NZ Post whānau! At NZ Post, we aim to be the delivery business of choice for Aotearoa. With a focus on Parcels and the evolution of Mail we work together to deliver the best outcomes possible for our customers and our people. This is an exciting time to join us. You'll be part of a business in transformation, where your work will have real impact on how we deliver for Aotearoa now and into the future.

Applications for this position close on Sunday 20 September 2026.

All successful applicants will be required to provide proof of their eligibility to work in New Zealand and will be subject to a security check and reference checks. Some of our roles may also require a credit check and/or a drug test.

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.