Senior Client Services Executive

CMC Singapore; Auckland; On-site; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Birthday leave

My Days leave entitlements

Free office coffee

Job summary

CMC Markets in Auckland, New Zealand is seeking a Senior Client Services Executive to be the voice of the brand, handling client queries via phone, email, live chat and messaging across time zones. The role emphasizes exceptional service, brand advocacy, and driving the client experience in a high-volume fintech environment.

You will use trading platforms and CRM tools daily, working in a rotating schedule between 8:00am and 6:00pm.

Qualifications

• 2+ years of customer service experience in a client-centric environment.
• RG146 certification.
• Proficient in English and Mandarin (verbal and written).
• Comfort using trading platforms, CRM systems and communication tools.
• Eligible to work in New Zealand permanently.

Responsibilities

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps clients coming back.
• Identify opportunities to enhance the client experience and contribute to the company’s reputation.
• Participate in a rotating schedule between 8:00am and 6:00pm.

Skills

Customer service experience

Bilingual English & Mandarin

CRM systems

Trading platforms familiarity

Education

RG146 certification

Tools

CRM systems

Trading platforms

Job description

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering. As a Senior Client Services Executive at CMC Markets, you'll play a crucial role in maintaining our 14-year streak as recipients of 'Canstar's Most Satisfied Customers' award. Based in our Auckland office, you'll dive into the fast-paced world of financial services. You'll gain invaluable experience, develop your skills and progress your career within a thriving industry. You'll be an expert in our cutting-edge trading platforms, learning from industry professionals who are passionate about your growth.

Leave benefits

• Accrue 5 additional annual leave entitlements each year called My Days, as well as enjoying 5 extra annual leave days once you pass 12 months.
• Enjoy your birthday off to spend time with family and friends, on us!
• Utilise a free annual charity day to give back to your community.
• $0 Trades: Staff & family trading accounts with CMC Markets Invest have access to the best brokerage rates in the market - $0 trades for all domestic and international equity orders! Continuous learning: Our L&D offering covers both technical and performance training, ensuring you're always learning new skills.
• Unlimited access to a dedicated benefits & wellbeing hub where you can save money through various retailer discounts and make use of a variety of resources that will enhance your physical and mental wellbeing.
• Collaboration: We believe that great things happen when smart people work together, that’s why we’ve made the decision to work five days in the office.
• Office perks: Help yourself to free breakfast cereals, condiments, and coffee to fuel your workday.

What you’ll be working on

• Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
• Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
• Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
• Participate in a rotating schedule between 8:00am and 6:00pm.
• Your experience and expertise directly impacts the satisfaction of our clients, as millions of their trades are successfully executed annually.

What will help you be successful?

• You’ll possess 2+ years of customer service experience and thrive in a client-centric environment.
• RG146 certified Demonstrate passion and enthusiasm for the financial services industry.
• Communicate effectively in English and Mandarin, both verbally and in writing.
• Technically strong with comfort using trading platforms, CRM systems and communication tools.
• Show resilience and adaptability in a high-volume call centre setting.
• Eligibility to work in New Zealand permanently.

The things we live by CMC Markets is powered by our people.

We’re an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.

CMC Markets is one of the world’s first ever fin‑tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We’re trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.