Senior Client Success Exec – Fintech Trading Growth

CMC Markets; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday off

Free breakfast & coffee

Employee discounts

Job summary

CMC Markets in Auckland is seeking a Senior Client Services Executive to be the voice of the company, handling client queries by phone, email, live chat and messaging, and delivering outstanding service to retain clients.

You will work closely with a skilled team, using trading platforms and CRM tools to support clients. The role requires bilingual English and Mandarin communication, RG146 certification, and eligibility to work in New Zealand, with a rotating schedule between 8:00am and 6:00pm.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• RG146 certification is required.
• Fluent in English and Mandarin, written and spoken.
• Comfort using trading platforms and CRM tools.

Responsibilities

• Respond to client queries via phone, email, live chat and messaging.
• Act as a brand ambassador and deliver exceptional service.
• Identify opportunities to enhance the client experience.
• Participate in a rotating schedule between 8:00am and 6:00pm.

Skills

Customer service

Bilingual English-Mandarin

Trading platforms

CRM systems

Education

RG146 certified

Tools

CRM software

Job description

CMC Markets in Auckland is seeking a Senior Client Services Executive to be the voice of the company, handling client queries by phone, email, live chat and messaging, and delivering outstanding service to retain clients.

You will work closely with a skilled team, using trading platforms and CRM tools to support clients. The role requires bilingual English and Mandarin communication, RG146 certification, and eligibility to work in New Zealand, with a rotating schedule between 8:00am and 6:00pm.