Senior Business Analyst

AIA; Auckland; On-site; NZD 110,000 - 140,000; Full time

Job summary

AIA in New Zealand seeks a Senior Business Analyst to shape solutions across business and technology, guiding discovery through delivery. You will coach others, share expertise, and champion continuous improvement within a dynamic Technology team.

You will lead analysis across complex initiatives, collaborate with stakeholders, run workshops, and influence decisions to achieve measurable outcomes while supporting AIA’s transformation efforts.

Qualifications

• Strong experience leading business analysis across complex projects, programmes or transformation initiatives.
• Clear communication of complex ideas to a broad range of stakeholders.
• Collaborative approach with trusted relationships to achieve outcomes.
• Strong analytical and problem-solving skills with structured thinking.
• Experience in agile, lean or other delivery frameworks; adaptable to changing priorities.
• Qualification in Business or Information Technology or related field; BA or agile certifications such as IIBA/CBAP.
• Experience leveraging AI tools, agents and automation to enhance BA outcomes; identify AI-driven opportunities delivering value.

Responsibilities

• Lead business analysis activities across complex initiatives to ensure clear requirements and informed decisions.
• Partner with stakeholders across business and technology to identify opportunities and deliver customer-focused solutions.
• Facilitate workshops to uncover needs, build shared understanding and move initiatives forward.
• Provide guidance, effort estimates and collaboration to strengthen delivery performance.
• Drive continuous improvement of processes, practices and tools to increase quality and value.

Skills

Lead BA activities

Stakeholder communication

Collaborative teamwork

Analytical thinking

Agile/Lean delivery

AI tools experience

Education

Business or IT degree

BA or Agile certifications (IIBA CBAP)

Job description

Your Role with Us

As a Senior Business Analyst in our Technology team, you will play a key role in shaping solutions that deliver meaningful outcomes for our customers, partners and people. Working closely with stakeholders across business and technology, you will lead business analysis activities from discovery through to delivery, helping teams make informed decisions and translate strategy into action. You will bring people together, navigate complex challenges and contribute to initiatives that support AIA’s growth and transformation. Alongside project delivery, you will help strengthen our business analysis practice by coaching others, sharing expertise and championing continuous improvement.

Your Impact

• Lead business analysis activities across complex initiatives, ensuring clear requirements, informed decisions and successful delivery outcomes
• Partner with stakeholders across business and technology teams to identify opportunities, align priorities and deliver customer-focused solutions
• Facilitate workshops and discussions that uncover needs, build shared understanding and move initiatives forward with confidence
• Influence decision making through structured analysis, insights and recommendations that support organisational objectives
• Strengthen delivery performance by providing guidance, effort estimates and collaboration across cross-functional teams
• Drive continuous improvement by enhancing processes, practices and tools that increase quality, efficiency and value delivery

Your Capabilities

• You have strong experience leading business analysis activities across complex projects, programmes or transformation initiatives
• You bring the ability to communicate complex ideas clearly and build alignment with a broad range of business and technology stakeholders
• You have a collaborative approach and enjoy building trusted relationships that help teams achieve shared outcomes
• You bring strong analytical and problem-solving skills, using structured thinking to turn business needs into practical solutions
• You have experience working within agile, lean or other delivery frameworks and can adapt to changing priorities and environments
• You may also have a qualification in Business, Information Technology or a related field, along with business analysis or agile certifications such as IIBA, CBAP or similar credentials
• You will bring experience leveraging AI tools, agents, and automation capabilities to enhance business analysis outcomes, including requirements elicitation, process analysis, stakeholder engagement, solution design, and documentation.
• Demonstrated ability to identify, assess, and implement AI-driven opportunities that deliver measurable business value.

Your Life at AIA

At AIA, your skills in technology, data, and analytics are more than technical expertise, they’re the foundation for creating Healthier, Longer, Better Lives. In return for your contribution, we offer a dynamic environment where innovation thrives, flexible ways of working, and opportunities to lead digital transformation at scale. You’ll have access to cutting-edge tools, continuous learning programs, and a collaborative culture that values curiosity and creativity. Together, we’ll design smarter solutions, unlock insights, and build digital experiences that make a real difference for millions of people across Asia-Pacific.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

Recruitment Agencies

Our Talent team does not require any recruitment agency support.

What AIA Offers You

“Better” starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.

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