Existing Business Representative (6 Months Fixed Term)

AIA Hong Kong and Macau; Auckland; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Mentorship

Structured development programs

Job summary

AIA Hong Kong and Macau in Auckland seeks an Existing Business Representative for a six-month fixed-term contract. You will deliver exceptional service, handle inquiries across phone, email, face-to-face, and written channels, and provide tailored solutions to strengthen customer relationships.

You will collaborate with teammates to resolve enquiries, support retention and growth opportunities, and contribute to continuous service improvements in a regulated financial services environment.

Qualifications

• Excellent customer service and relationship-building skills.
• Clear, confident communication with diverse customers and stakeholders.
• Proactive problem-solving with ownership of tasks.

Responsibilities

• Deliver outstanding customer experiences across multiple channels.
• Resolve inquiries accurately and drive resolution from first contact to close.
• Identify needs beyond the request to support retention and growth.

Job description

Your Role with Us

As an Existing Business Representative, you play a key role in delivering exceptional service experiences that help retain and grow AIA’s customer relationships. Working within a collaborative customer-focused team, you connect with customers across multiple channels, taking ownership of enquiries and providing tailored solutions that make a meaningful difference. This six-month fixed-term opportunity offers the chance to deepen your knowledge of insurance products, strengthen stakeholder relationships, and contribute to a culture built on customer centricity, continuous improvement, and right-first-time service excellence.

Your Impact

Deliver outstanding customer experiences across phone, email, face-to-face, and written channels, creating positive and lasting customer relationships. Resolve customer enquiries accurately and efficiently while taking ownership of outcomes from initial contact through to resolution. Identify customer needs beyond the immediate request and uncover opportunities to support retention and future growth. Collaborate with colleagues and stakeholders to provide seamless service and enhance overall team performance. Contribute to operational excellence by achieving quality, turnaround time, and customer experience targets. Support continuous improvement by maintaining and enhancing processes, procedures, and knowledge resources that strengthen team capability.

Your Capabilities

You have experience delivering excellent customer service and building positive relationships with a diverse range of customers and stakeholders. You bring strong communication skills and the ability to explain information clearly, accurately, and confidently. You have a proactive approach to problem solving and take ownership of tasks to deliver quality outcomes. You bring a collaborative mindset and enjoy working as part of a team to achieve shared goals and customer success. You have strong attention to detail and can manage priorities effectively while maintaining high service standards. It is great if you have experience in a contact centre, financial services, insurance, or a similarly regulated customer-focused environment.

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands‑on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way.

Inspiring and supporting you to thrive - not just at work, but in life.

Believe in better with AIA.

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