Senior AV Installation Technician

New Era Technology; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Friendly team environment

Access to latest technologies

Internal career growth

EAP program – three free sessions per

Cost price on products from suppliers

Referral bonus initiative

Job summary

New Era Technology is seeking a Senior AV Installation Technician to deliver AV, UC, and video conferencing solutions across client sites in Auckland. The role is onsite with occasional travel, 40 hours per week, and includes a company vehicle.

You’ll install, commission, and support projects from design through to documentation, acting as a technical escalation point for the Service Desk. We’re looking for 2-5 years in AV/UC roles, strong troubleshooting and customer service, and experience

Qualifications

• 2-5 years' experience in AV installation or related technical role.
• Experience with Microsoft Teams Rooms systems.
• Strong troubleshooting, communication and customer service skills.
• Ability to work on-site across Auckland and at client sites.

Responsibilities

• Represent the company professionally and deliver exceptional customer service, building strong client relationships.
• Maintain accurate project documentation, including timesheets and as-built docs.
• Support pre-sales activities with technical advice and input into design.
• Prepare, configure, install, and commission AV, UC, and video conferencing solutions per project requirements.
• Collaborate with Project Engineers on system integration, testing, and delivery.
• Ensure installations meet quality, safety, and customer expectations; validate performance.
• Act as escalation point for Service Desk, with remote and on-site support.
• Manage service requests, coordinate manufacturer escalations, maintain service records.
• Uphold health, safety, and compliance; maintain site certifications.

Skills

AV installation

Video conferencing

Unified communications

Troubleshooting

Customer service

Tools

Dante Controller

Dante Domain Manager

Q-SYS

Crestron

Biamp

Extron

Microsoft Teams Rooms

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

What is the role

This is an onsite role working 40 hours per week, Monday to Friday. While the role involves some time based at our office in Newmarket, it is largely performed at client sites across Auckland. A company vehicle will be provided. Occasional travel to client sites outside of Auckland is required from time to time.

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

As a Senior AV Installation Technician, you will play a key role in delivering audio-visual, unified communications, and video conferencing solutions for our clients. Involved across the entire project lifecycle, from design and installation through to commissioning and support, you will ensure solutions are delivered to the highest standards of quality and performance. You will also act as a technical escalation point for the Service Desk, provide expert troubleshooting when required, and be responsible for ensuring installation quality, compliance with project requirements, and the completion of accurate as-built documentation.

Responsibilities:

• Represent the company professionally and deliver exceptional customer service, building strong relationships with clients and stakeholders.
• Maintain accurate project documentation, including timesheets, configuration records, and as-built documentation.
• Support pre-sales activities by providing technical advice, product recommendations, and input into solution design.
• Prepare, configure, install, and commission AV, unified communications, and video conferencing solutions in line with project requirements.
• Work closely with Project Engineers to support system integration, programming, testing, and project delivery.
• Ensure installations meet quality, safety, and customer expectations, validating system performance and functionality.
• Act as an escalation point for the Service Desk, providing advanced troubleshooting and resolving technical issues both remotely and onsite.
• Manage service requests, coordinate manufacturer escalations, and maintain accurate service records.
• Adhere to all health, safety, and compliance requirements, maintaining relevant site certifications and promoting a safe working environment.
• 2-5 years' experience in AV installation, unified communications, video conferencing, or a related technical role.
• Proven experience installing and commissioning audio and video solutions, including Microsoft Teams Rooms systems.
• Strong troubleshooting, communication, and customer service skills, with the ability to manage multiple priorities and work effectively both independently and as part of a team.
• Experience with audio DSP configuration and programming, as well as Microsoft Teams device provisioning and management through the Teams Pro Management Portal.
• Solid understanding of AV system integration, testing, and commissioning, with a proactive and solutions-focused approach.
• Experience with Dante Controller and Dante Domain Manager.
• Audio DSP tuning and optimisation experience.
• Microsoft certifications, Teams or collaboration technology certifications, and relevant AV industry training (Q-SYS, Biamp, Crestron, Extron, or similar).

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative

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