Senior Applications Analyst: Enterprise Systems & Insights

PGG Wrightson; Dunedin; Presencial; NZD 80 000 - 110 000; Tempo integral

Resumo da oferta

PGG Wrightson is seeking an Applications Analyst to join the Applications & Integration team. The role focuses on advanced application support, complex incident investigation, and continuous improvement across enterprise systems.

You’ll work with internal teams and external vendors to resolve issues at their source and ensure stable business-critical applications. The position involves operational support, technical analysis and change activity, with exposure to enterprise platforms.

Qualificações

• Relevant tertiary qualification in Information Technology or equivalent practical experience.
• Software development experience or a sound understanding of programming concepts and lifecycle.
• Strong analytical, diagnostic and problem-solving skills.
• Understanding of relational databases, SQL and data structures.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• A proactive approach to learning unfamiliar applications and technologies.
• Ability to manage competing operational and project priorities.
• A collaborative working style and willingness to own issues through to resolution.

Responsabilidades

• Providing advanced application support and acting as an escalation point for complex incidents and service requests.
• Investigating issues across applications, databases, integrations, configurations and supporting environments.
• Taking ownership of technical problems through investigation, resolution, testing and follow-up.
• Using diagnostic tools, logs, data and structured analysis to identify root causes.
• Supporting Microsoft D365, Store Commerce and other business-critical enterprise applications.
• Working with internal technology teams and third-party vendors to resolve incidents and deliver improvements.
• Supporting application lifecycle activities, including upgrades, patching, releases and environment management.
• Contributing to change activities through impact assessment, technical review, testing, implementation and post-release validation.
• Identifying recurring issues and implementing practical solutions that reduce future incidents.
• Supporting technology projects, proofs of concept and continuous improvement initiatives.
• Developing and maintaining clear technical documentation, support procedures and end-user guidance.
• Helping the business get greater value from its applications and technology investment.

Conhecimentos

Software development basics

Systems analysis

SQL & relational databases

Technical documentation

Stakeholder communication

Problem solving

Application support

Learning agility

Formação académica

Bachelors in Information Technology/EIT or equivalent

Ferramentas

Microsoft Dynamics 365

Azure DevOps

SQL Server

Descrição da oferta de emprego

PGG Wrightson is seeking an Applications Analyst to join the Applications & Integration team. The role focuses on advanced application support, complex incident investigation, and continuous improvement across enterprise systems.

You’ll work with internal teams and external vendors to resolve issues at their source and ensure stable business-critical applications. The position involves operational support, technical analysis and change activity, with exposure to enterprise platforms.