Healthcare Application Support Analyst

Mogi I/O : OTT/Podcast/Short Video Apps for you; Wellington; On-site; NZD 70,000 - 90,000; Full time

Job summary

The Mogi I/O team in Wellington seeks an Application Support Analyst to maintain, support, and improve business applications within the Digital Applications & Products group. You will troubleshoot, manage incidents, and work with stakeholders to ensure reliability and service quality.

Collaboration with technical teams, vendors, and product owners is essential, as is a proactive approach to continuous improvement and compliant operations across healthcare-related applications.

Qualifications

• Relevant IT/CS/IS qualification as a baseline requirement.
• Experience in application support, IT support, or systems administration.
• Knowledge of incident management and problem resolution processes.
• Experience logging incidents, service requests, and escalation.
• Strong written and verbal communication skills.

Responsibilities

• Provide day-to-day support and administration for business applications.
• Investigate, diagnose, and resolve application incidents and technical issues.
• Log, classify, prioritise, track, and manage incidents and service requests.
• Monitor incident progress and provide updates to users.
• Perform routine application maintenance to support system stability.
• Collaborate with development teams, vendors, and stakeholders to resolve issues.
• Support improvements and continuous service quality initiatives.
• Maintain documentation of incidents, resolutions, and procedures.
• Work with clinical, operational, and business users to understand requirements.
• Ensure compliance with organisational policies and regulatory requirements.

Skills

Analytical skills

Diagnostic skills

Problem-solving

Communication skills

Team collaboration

Education

Bachelor's degree in IT/CS/IS or related field

Job description

The Mogi I/O team in Wellington seeks an Application Support Analyst to maintain, support, and improve business applications within the Digital Applications & Products group. You will troubleshoot, manage incidents, and work with stakeholders to ensure reliability and service quality.

Collaboration with technical teams, vendors, and product owners is essential, as is a proactive approach to continuous improvement and compliant operations across healthcare-related applications.