Applications & Integrations Specialist

PGG Wrightson Ltd

Christchurch, Dunedin

On-site

NZD 85,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Staff discounts

Discounted medical insurance

Flu vaccinations

Occupational Counselling Programme

Job summary

PGG Wrightson is seeking an Applications Analyst to join the Applications & Integration team. You will provide advanced support for a portfolio of business apps, investigate issues across systems and data flows, and work with internal teams and vendors to resolve problems at their source.

The role blends operational support, technical analysis and continuous improvement, with exposure to enterprise platforms and Store Commerce; experience with Microsoft Dynamics 365 is valuable but not essential

Qualifications

A relevant tertiary qualification in Information Technology or equivalent practical experience.
Software development experience or understanding of programming concepts and SDLC.
Strong analytical, diagnostic and problem-solving skills.
Understanding of relational databases, SQL and data structures.
Ability to interpret logs, errors, system behaviour and technical documentation.
Experience supporting, developing, testing or implementing applications.
Understanding APIs, integrations, interfaces or data flows.
Ability to communicate technical information clearly to technical and non-technical audiences.
Proactive learning of unfamiliar applications and technologies.
Ability to manage competing operational and project priorities in a collaborative environment.

Responsibilities

Providing advanced application support and acting as an escalation point for complex incidents and service requests.
Investigating issues across applications, databases, integrations, configurations and supporting environments.
Taking ownership of technical problems through investigation, resolution, testing and follow-up.
Using diagnostic tools, logs, data and structured analysis to identify root causes.
Supporting Microsoft Dynamics 365, Store Commerce and other enterprise applications.
Working with internal technology teams and third-party vendors to resolve incidents and deliver improvements.
Supporting application lifecycle activities, including upgrades, patching, releases and environment management.
Contributing to change activities through impact assessment, technical review, testing, implementation and post-release validation.
Identifying recurring issues and implementing practical solutions that reduce future incidents.
Supporting technology projects, proofs of concept and continuous improvement initiatives.
Developing and maintaining clear technical documentation, support procedures and end-user guidance.
Helping the business get greater value from its applications and technology investment.