Senior Account Manager, Pacific Islands Growth

CGR Services; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Mastercard is seeking a Senior Associate, Account Management to join our New Zealand & Pacific Islands team. You will support the management and growth of customer relationships across the Pacific region, collaborating with various teams to drive payments initiatives and market development.

You will analyse performance, prepare client materials, and help shape strategic plans while gaining hands-on experience in account management and financial inclusion initiatives across issuer and acquirer

Qualifications

• Proven ability to build and maintain relationships with customers and stakeholders.
• Strong analytical mindset with the ability to translate data into insights.
• Excellent presentation and communication skills with clear materials.
• Comfortable working with cross-functional teams and executives.
• Highly organized, detail oriented and able to manage multiple priorities.

Responsibilities

• Support the management and growth of customer relationships across Mastercard's Pacific Islands portfolio.
• Partner with Account Managers to develop account plans, customer strategies and growth opportunities.
• Prepare presentations, business reviews, performance reporting and customer‑facing materials.
• Participate in customer meetings and help coordinate agenda preparation, follow up actions, initiatives and projects.
• Analyse customer performance, transaction trends and market insights to support commercial decision‑making.
• Coordinate with Product, Services, Finance, Legal and Delivery teams to support customer priorities and initiatives.
• Help deliver strategic projects focused on digital payments growth, customer engagement and financial inclusion.
• Track account priorities and key initiatives to help ensure timely execution and delivery.
• Build knowledge of the payments ecosystem, customer needs and market dynamics across the Pacific Islands.
• Over time, take ownership of customer relationships through increasing customer exposure, commercial responsibility and relationship ownership.

Skills

Relationship building

Analytical skills

Communication

Presentation skills

Attention to detail

Stakeholder management

Cross-functional collaboration

Tools

PowerPoint

Excel

MS Office

Job description

Mastercard is seeking a Senior Associate, Account Management to join our New Zealand & Pacific Islands team. You will support the management and growth of customer relationships across the Pacific region, collaborating with various teams to drive payments initiatives and market development.

You will analyse performance, prepare client materials, and help shape strategic plans while gaining hands-on experience in account management and financial inclusion initiatives across issuer and acquirer