Security Training Manager

Security; Auckland; Hybrid; NZD 90,000 - 115,000; Full time

Benefits offered by this job

Company car

Training and development focus

Perks programme access

EAP access

Job summary

FIRST Security is seeking a Security Cluster Training Manager to join our Auckland team, supporting a key Data Centre client. This role goes beyond desk-based training, with hands-on work in operations, investigating issues, coaching people and delivering practical training to elevate performance.

You’ll develop proactive training plans, identify gaps before incidents occur and ensure our personnel are equipped to deliver to a high standard.

Qualifications

• Experience in security operations within a Data Centre or similarly controlled environment.
• Proven ability to lead, supervise or develop security personnel.
• Experience coaching people and addressing performance issues.
• Willingness to travel between Data Centre sites to support client needs.

Responsibilities

• Deliver face-to-face, on-the-job and client-specific training to security personnel.
• Travel between Data Centre sites and build relationships with frontline teams and operational leaders.
• Respond to incidents, client concerns and operational issues.
• Identify training and capability gaps and provide practical coaching and retraining.
• Develop proactive training plans with managers and the client to address recurring issues.
• Maintain training records, competencies and compliance requirements.
• Develop and update training materials and support e-learning through training systems.
• Monitor training effectiveness and seek continuous improvement in capability and performance.

Skills

Security leadership

People coaching

Training delivery

Client engagement

Travel readiness

Job description

Hands-on security leadership | Data Centre environment | Auckland

FIRST Security is looking for a Security Cluster Training Manager to join our Auckland team, supporting a key Data Centre client.

This is not a traditional desk-based training role. You’ll be out in the operation, working directly with security teams, investigating issues, coaching people and delivering practical training that improves performance.

You’ll play a key role in developing proactive training — identifying gaps before they become incidents and ensuring our people are equipped to deliver to a high standard.

What you’ll be doing

• Deliver face-to-face, on-the-job and client-specific training to security personnel.
• Travel between Data Centre sites and build strong relationships with frontline teams and operational leaders.
• Respond to incidents, client concerns and operational issues
• Identify training and capability gaps and provide practical coaching and retraining.
• Work with managers and the client to develop proactive training plans and address recurring issues.
• Maintain training records, competencies and compliance requirements.
• Develop and update training materials and support e-learning through our training systems.
• Monitor training effectiveness and look for ways to continuously improve capability and performance.

About you

We’re looking for someone who understands security operations and people.

You’ll ideally have:

• Experience working in a Data Centre or similarly highly controlled operational environment.
• A strong background in security operations, with experience leading, supervising or developing security personnel.
• Experience coaching people and addressing performance issues.
• Confidence dealing directly with clients and investigating operational problems.
• Strong communication and training skills, with the ability to make procedures practical and easy to understand.
• Good organisation and time-management skills.
• A hands‑on approach and willingness to regularly travel between sites.

Why FIRST Security?

This is an opportunity to take a hands‑on role within a critical Data Centre environment, working closely with our people and client to improve standards, capability and service delivery.

• Competitive salary and company car
• Full access to FIRST Security Perks programme
• Strong focus on training and development
• On going support, positive H&S culture and full EAP access

If you’re a strong communicator who enjoys being out in the field, solving problems and developing people, we’d like to hear from you.