Cluster Security Manager

TFE Hotels Group; Auckland; On-site; NZD 85,000 - 125,000; Full time

Job summary

TFE Hotels seeks an experienced Security Manager to oversee security operations across its Auckland cluster properties, including Rendezvous Heritage Hotel Auckland and Adina CityLife Auckland. You will lead day-to-day security, manage CCTV, access control and incident investigations while ensuring guest safety and regulatory compliance.

Reporting to the Cluster Facilities Manager, you’ll coordinate external security providers, deliver training, attend Body Corporate meetings and drive security

Qualifications

• Proven experience in a security management role within hospitality, accommodation or related environment.
• Strong knowledge of CCTV, investigations, risk management and compliance.
• Experience coordinating external security providers, contractors and specialist services.
• Knowledge of security, privacy, and health and safety legislation.
• Calm, professional and solutions-focused with strong attention to detail.
• Knowledge of strata-titled or mixed-use residential properties will be highly regarded.
• Effective communication that can influence and build trust.

Responsibilities

• Leading day-to-day security operations across multiple properties.
• Managing security systems including CCTV, access control, alarm systems and key management.
• Conducting investigations into security incidents and preparing detailed reports.
• Liaising with Police, Fire and Emergency New Zealand, Immigration and other external agencies as required.
• Managing third-party security providers and contractors.
• Providing advice and support on building security, risk management and compliance matters.
• Maintaining tenant and owner security records and issuing breach notices where required.
• Delivering security training and awareness programmes for team members.
• Attending Body Corporate meetings and acting as the security subject matter expert.
• Identifying and implementing security improvement initiatives and projects.

Skills

Security management

CCTV knowledge

Investigations

Risk management

Compliance

Contractor management

Security legislation knowledge

Communication skills

Residential property knowledge

Job description

Rendezvous Heritage Hotel Auckland & Adina CityLife Auckland

Full-time | Auckland CBD

Are you an experienced security professional who thrives on creating safe, secure and welcoming environments? Do you enjoy building strong relationships, leading investigations, managing risk, and influencing positive outcomes?

TFE Hotels is seeking an experienced Security Manager to oversee security operations across our Auckland cluster properties, including hotel, residential andretailenvironments.

About the Role

Reporting to the Cluster Facilities Manager, you will be responsible for all security functions across the designated cluster hotels and associated residential and retail facilities. You will play a critical role in protecting our guests, residents, team members and assets while ensuring compliance with relevant regulations and Body Corporate requirements.

Key responsibilities include:

• Leading day-to-day security operations across multiple properties.
• Managing security systems including CCTV, access control, alarm systems and key management.
• Conducting investigations into security incidents and preparing detailed reports.
• Liaising with Police, Fire and Emergency New Zealand, Immigration and other external agencies as required.
• Managing third-party security providers and contractors.
• Providing advice and support on building security, risk management and compliance matters.
• Maintaining tenant and owner security records and issuing breach notices where required.
• Delivering security training and awareness programmes for team members.
• Attending Body Corporate meetings and acting as the security subject matter expert.
• Identifying and implementing security improvement initiatives and projects.

Supporting a culture of safety, professionalism and exceptional guest service.

What You'll Bring

Ideally you will have:

• Proven experience in a security management role within hospitality, accommodation, building management or a related environment.
• Strong knowledge of CCTV, investigations, risk management and compliance
• Experience coordinating external security providers, contractors and specialist services.
• Knowledge of security, privacy, and health and safety legislation.
• Calm, professional and solutions-focused with strong attention to detail
• Knowledge of strata-titled or mixed-use residential properties will be highly regarded.
• Effective communication that can influence and build trust.

Why Join TFE Hotels?

At TFE Hotels, we are committed to creating exceptional experiences for our guests and meaningful careers for our people. You'll be joining a supportive team environment where your expertise will make a genuine impact on the safety and success of our properties and communities.