Seasonal Guest Experience Lead — Elevate Service & Sales

Lululemon Athletica; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Team bonus

Employee discounts

Fitness classes

Development programs

Job summary

lululemon Athletica in Auckland's Commercial Bay is seeking a Seasonal Guest Experience Lead to drive an exceptional in-store experience and provide technical product education on the shop floor. You will join the store leadership team and help achieve daily sales targets while fostering inclusivity and team achievement.

The role requires 1 year of retail or customer experience, leadership tendencies, and the ability to adapt to a dynamic retail environment.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Lead from the floor to deliver an exceptional and inclusive guest experience.
• Provide technical product education to guests as needed.
• Support store hiring, onboarding, and training processes.
• Review daily metrics and motivate the team to reach sales goals.
• Coach and recognize team members to drive performance.

Skills

Retail experience

Leadership experience

Guest service

Communication

Education

High school diploma

Tools

POS system

Job description

lululemon Athletica in Auckland's Commercial Bay is seeking a Seasonal Guest Experience Lead to drive an exceptional in-store experience and provide technical product education on the shop floor. You will join the store leadership team and help achieve daily sales targets while fostering inclusivity and team achievement.

The role requires 1 year of retail or customer experience, leadership tendencies, and the ability to adapt to a dynamic retail environment.