Sales & Supply Coordinator

Taspac Energy; Upper Harbour; On-site; NZD 52,000 - 78,000; Full time

Job summary

Taspac Energy is a New Zealand wholesale distributor of solar PV and energy storage products. Based at our Hobsonville head office, you’ll ensure customer orders run smoothly, manage stock updates, and keep teams informed across sales and warehouses.

The role blends customer-facing work with supply coordination and requires strong ERP/CRM skills. You’ll liaise with the Sales Manager, warehouse teams, Suppliers and freight forwarders, sending purchase orders and tracking shipments to keep

Qualifications

• Experience in a customer-facing coordination, sales support or supply chain role
• Strong customer service skills: you build good relationships and customers trust you to keep them informed
• Strong systems skills: ERP/inventory system and CRM daily
• High accuracy: you check your work, and you catch errors on orders, POs and invoices before they cause problems
• Ownership: you follow issues through to resolution, and you flag problems early and know when to escalation
• The ability to balance the needs of customers, Sales and the warehouse, and to manage multiple priorities

Responsibilities

• Being the first point of contact for customer calls and sales order enquiries
• Processing sales orders and B2B e-commerce orders, and coordinating fulfilment with the Auckland and Christchurch warehouses
• Keeping customers informed on stock availability, backorders and delivery timing
• Raising and sending approved purchase orders, and following up suppliers on production and dispatch dates
• Coordinating international freight through to our Auckland and Christchurch warehouses
• Tracking inbound shipments and keeping Sales, Ops and Warehouse updated
• Keeping orders, shipment ETAs and customer information up to date in our systems, so the whole team can see where things are at

Skills

Customer service

Coordination

Communication

Ownership

Problem solving

Tools

ERP system

CRM software

Job description

Taspac Energy is a New Zealand wholesale distributor of solar PV and energy storage products. We supply installers and resellers nationwide from our Auckland and Christchurch warehouses.

We need someone to keep things running smoothly between sales, supply and the warehouse.

The role

Based at our Hobsonville head office, you'll make sure customer orders run smoothly, follow and update stock arrival dates, and keep everyone informed on what's going on. You'll report to the Sales Manager and work closely with the sales team, the Auckland and Christchurch warehouse managers, suppliers and freight forwarders.

Day to day, you'll send out prepared purchase orders & chase suppliers, monitor logistics, and keep customers and the team updated.

The role is split equally between customer-facing work and supply coordination, so you'll need to be just as comfortable on the phone with a customer as you are chasing a supplier.

What you'll be doing

Being the first point of contact for customer calls and sales order enquiries

Processing sales orders and B2B e-commerce orders, and coordinating fulfilment with the Auckland and Christchurch warehouses

Keeping customers informed on stock availability, backorders and delivery timing

Raising and sending approved purchase orders, and following up suppliers on production and dispatch dates

Coordinating international freight through to our Auckland and Christchurch warehouses

Tracking inbound shipments and keeping Sales, Ops and Warehouse updated

Keeping orders, shipment ETAs and customer information up to date in our systems, so the whole team can see where things are at

What you'll need

Experience in a customer-facing coordination, sales support or supply chain role

Strong customer service skills: you build good relationships and customers trust you to keep them informed

Strong systems skills: you're comfortable working in an ERP/inventory system and CRM every day, and you keep your work up to date in the system

High accuracy: you check your work, and you catch errors on orders, POs and invoices before they cause problems

Ownership: you follow issues through to resolution, and you flag problems early and know when to escalation

The ability to balance the needs of customers, Sales and the warehouse, and to manage multiple priorities

Why Taspac

Hobsonville location with easy access off SH16 and SH18

Training on our products and systems

Be apart of a growing business & industry

Applicants must have the right to work in New Zealand.