Trade Support Team Member - Lower Hutt

PlaceMakers Christchurch; Lower Hutt; On-site; NZD 45,000 - 58,000; Full time

Benefits offered by this job

Competitive pay rate

Staff buying privileges

Development opportunities

Education fund

Health & wellbeing programs

Diversity and inclusion

Job summary

PlaceMakers is hiring for a permanent, full-time Customer Service role based in the Lower Hutt region. You will support Account Managers, suppliers and customers by handling inquiries, providing product advice, quotes and pricing information, and delivering tailored solutions.

Key duties include prioritising requests, planning with the team, and ensuring a seamless customer experience. Strong communication, computer literacy and a willingness to learn about our products are essential.

Qualifications

• Proven customer service and/or sales experience.
• Excellent verbal and written communication.
• Comfortable using standard office software.
• Desire to learn about products and processes.

Responsibilities

• Handle customer inquiries by phone, email, and walk-ins.
• Provide product advice, quotes and pricing information.
• Collaborate with account managers and team leaders to capture opportunities.
• Seek value-added solutions for internal and external customers.
• Brief stakeholders and prepare documentation for quotes.

Skills

Customer service experience

Sales experience

Communication skills

Computer literacy

Tools

Outlook

Word

Job description

About the role: This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

General Information

Job Type: Permanent

Category: Customer Service

Business: PlaceMakers

Location: Wellington

Job Reference: 43838

Posted Date: 06-Aug-2026

Closing Date: 03-Sep-2026

Description

This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily responsibilities

• Actioning customer enquiries by phone, email & walk-in customer contact.
• Seek out value-added solutions for internal and external customers.
• Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed.
• Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured.
• Providing customers with product advice, quotes, and pricing information as well as tailored solutions

Job Details

This is a permanent full-time role, offering 40 hours a week, Monday-Friday, based in Lower Hutt

About You

• Proven Customer Service and/or Sales Experience
• Building Industry experience is not a must, but a desire to learn about our products & processes.
• Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions.
• Be able to work under pressure and organise your time and environment for maximum efficiency.
• Computer literacy is important, confident user of Outlook, word & general computer software, however, full training will be given on our in-house computer systems.

Our Benefits

• Competitive hourly rate/Salary & Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program
• Be part of a diverse and inclusive team

Inclusivity Statement

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.