Office & Sales Coordinator

Pallet Solutions Ltd; Waitakere Ranges; On-site; NZD 30,000 - 39,000; Part time

Job summary

Pallet Solutions Ltd in Henderson, Auckland is seeking an organised, confident candidate for a combined office administration, customer service and sales support role. You will learn the business, handle enquiries, and support day-to-day operations while building customer relationships.

As you grow, you may take on quotations, sales follow-up and visits with clients, with potential progression toward account management or business development within a friendly, manufacturing-focused team.

Qualifications

• Strong administration and customer service skills
• Commercial awareness and initiative
• Experience to help business grow
• NZ timber/industrial sector knowledge is valued
• B2B sales support or account development interest

Responsibilities

• Answering incoming phone calls and customer enquiries
• Responding to email, website and other sales enquiries
• Following up enquiries and quotations
• Assisting with orders and customer information
• Maintaining accurate customer records and documentation
• General office administration and document management
• Communicating with customers regarding orders, requirements and deliveries
• Supporting management and the wider team with day-to-day coordination
• Learning our pallet, timber and packaging products, pricing and production capabilities
• Build relationships with existing customers
• Follow up previous and inactive customers
• Identify potential new customers and business opportunities
• Contact businesses to introduce our products and services
• Visit customers to understand their pallet, timber and packaging requirements
• Assist with developing quotations and customer solutions
• Contribute market and industry knowledge to help us identify new products, suppliers, customers and business opportunities

Skills

Customer service

Administration

Sales support

Commercial awareness

English

Job description

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Customer Service | Sales Support | Business Development

Pallet Solutions Ltd – Henderson, Auckland

30 hours per week initially | Monday–Friday

Pallet Solutions Ltd is an established Auckland-based pallet and timber solutions business supplying commercial and industrial customers.

We are looking for an organised, confident and commercially minded person to join our Henderson team in a combined office administration, customer service and sales support role.

This is not simply a traditional administration position.

Initially, your focus will be on learning our business, supporting existing customers, handling enquiries and helping keep our day-to-day office and sales activities running smoothly.

As your knowledge, capability and confidence develop, there will be opportunities to take greater responsibility for customer relationships, quotation follow-up, sales, customer visits and new business development.

For the right person, this role has the potential to develop towards Account Management / Business Development.

What You'll Be Doing

• Answering incoming phone calls and customer enquiries
• Responding to email, website and other sales enquiries
• Following up enquiries and quotations
• Assisting with orders and customer information
• Maintaining accurate customer records and documentation
• General office administration and document management
• Communicating with customers regarding orders, requirements and deliveries
• Supporting management and the wider team with day-to-day coordination
• Learning our pallet, timber and packaging products, pricing and production capabilities

As you develop in the role, you may also:

• Build relationships with existing customers
• Follow up previous and inactive customers
• Identify potential new customers and business opportunities
• Contact businesses to introduce our products and services
• Visit customers to understand their pallet, timber and packaging requirements
• Assist with developing quotations and customer solutions
• Contribute market and industry knowledge to help us identify new products, suppliers, customers and business opportunities

Who We're Looking For

We are looking for someone who can contribute not only strong administration and customer service skills, but also commercial awareness, initiative and experience that can help our business grow.

Experience in the New Zealand timber, wood products, sawmilling, pallet, packaging, building materials or related manufacturing industries would be highly regarded.

We are particularly interested in hearing from candidates who understand the New Zealand timber industry, its products, customers, suppliers and commercial environment.

For the right person, this industry knowledge and experience could become an important part of the role as we continue to develop and expand our timber and wood-processing activities.

Industry experience is a strong advantage, but it is not an absolute requirement. We will also consider candidates with strong B2B customer service, sales support or administration experience who demonstrate the ability and motivation to learn the industry.

You should:

• Communicate confidently and professionally in English by phone and email
• Be comfortable talking with customers and suppliers and asking questions
• Be organised and pay attention to detail
• Be able to manage several tasks and enquiries at the same time
• Take responsibility for following things through
• Be confident using computers, email and Microsoft Office
• Have commercial awareness and an interest in understanding how a business operates
• Be willing to learn about timber products, pricing, manufacturing and customer requirements
• Enjoy solving customer problems
• Be comfortable in a practical small-business and manufacturing environment
• Have an interest in developing sales and customer relationship skills
• Previous B2B sales experience would be useful.
• Previous New Zealand timber or related industry experience would be a strong advantage.

Why This Role?

This position offers more than traditional administration.

You will have the opportunity to learn how a manufacturing business operates from a customer's initial enquiry through quotation, production and delivery.

You will also gain exposure to the pallet, timber and wood-processing industries and work closely with management as the business develops new products, customers and opportunities.

If you already have relevant New Zealand timber or manufacturing industry experience, we would value the knowledge, ideas and commercial perspective you can bring to the business.

If you demonstrate the ability and desire to grow, we want to gradually give you greater responsibility for customers, sales and business development.

For someone currently working in administration, customer service, sales support or the timber/manufacturing sector who wants to develop towards sales or account management, this could be an excellent next step.

Hours and Development

The position will initially be approximately 30 hours per week, Monday to Friday.

As the role and business develop, there may be an opportunity to increase to up to 40 hours per week, depending on business requirements, your capability and your availability.

Location

Our office and production facility is based in Henderson, West Auckland.

A full New Zealand driver licence is highly desirable as the role may eventually involve visiting customers.