SaaS Client Support Specialist

Robert Half Technology; Auckland; On-site; NZD 50,000 - 75,000; Full time

Job summary

Robert Half Technology in Auckland, NZ, is seeking a proactive Client Support Specialist to join a fast-paced SaaS team. You will handle client interactions, create accounts, and manage end-to-end subscription processes.

The ideal candidate has at least 2 years in customer service, strong technical aptitude, and a track record supporting SaaS customers. You will learn new systems quickly and collaborate across multiple internal platforms.

Qualifications

• 2+ years in a customer service role.
• Technical savviness and ability to learn new systems quickly.
• Experience supporting SaaS customers is advantageous.

Responsibilities

• Record, create and maintain client interactions.
• Create client accounts and applicable documentation.
• Learn and adapt to new systems and processes.
• Manage and resolve cases in a timely manner, escalate when needed.
• Oversee end-to-end client subscription process.
• Problem solve across internal platforms including CRM and logs.
• Manage email and call-based caseload efficiently.
• Maintain records of customer interactions and documentation.

Skills

Tech savviness

Customer service

SaaS support

Handle high call volumes

Tools

CRM

API Logs

Ad-manager

Job description

Robert Half Technology in Auckland, NZ, is seeking a proactive Client Support Specialist to join a fast-paced SaaS team. You will handle client interactions, create accounts, and manage end-to-end subscription processes.

The ideal candidate has at least 2 years in customer service, strong technical aptitude, and a track record supporting SaaS customers. You will learn new systems quickly and collaborate across multiple internal platforms.