Remote SaaS Support Specialist – Hospitality Tech

Placements24; Queenstown; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Placements24 is seeking a Remote Customer Support Specialist to assist hotels, restaurants, and venues worldwide with our hospitality technology platform. This fully remote role requires a proactive problem-solver with strong technical aptitude and exceptional communication skills, working from a home office within New Zealand/region.

You will provide frontline support via email, chat, and phone, troubleshoot software issues, document interactions in the CRM, and relay insights to product and

Qualifications

• Experience in customer or technical support, SaaS preferred.
• Strong hospitality operations understanding.
• Excellent problem-solving and communication.
• Able to explain tech concepts to non-technical users.

Responsibilities

• Provide first-line support via email, chat, and phone.
• Troubleshoot software issues and guide users through features.
• Document interactions in the CRM and escalate complex cases.
• Gather feedback for product and engineering teams.
• Maintain high customer satisfaction through empathetic support.
• Participate in training to stay updated on products.

Skills

Customer support

SaaS familiarity

Technical troubleshooting

Communication skills

Remote work

Tools

CRM software

Helpdesk systems

Job description

Placements24 is seeking a Remote Customer Support Specialist to assist hotels, restaurants, and venues worldwide with our hospitality technology platform. This fully remote role requires a proactive problem-solver with strong technical aptitude and exceptional communication skills, working from a home office within New Zealand/region.

You will provide frontline support via email, chat, and phone, troubleshoot software issues, document interactions in the CRM, and relay insights to product and