Client Support

Robert Half Technology; Auckland; On-site; NZD 50,000 - 75,000; Full time

Job summary

Robert Half Technology in Auckland, NZ, is seeking a proactive Client Support Specialist to join a fast-paced SaaS team. You will handle client interactions, create accounts, and manage end-to-end subscription processes.

The ideal candidate has at least 2 years in customer service, strong technical aptitude, and a track record supporting SaaS customers. You will learn new systems quickly and collaborate across multiple internal platforms.

Qualifications

• 2+ years in a customer service role.
• Technical savviness and ability to learn new systems quickly.
• Experience supporting SaaS customers is advantageous.

Responsibilities

• Record, create and maintain client interactions.
• Create client accounts and applicable documentation.
• Learn and adapt to new systems and processes.
• Manage and resolve cases in a timely manner, escalate when needed.
• Oversee end-to-end client subscription process.
• Problem solve across internal platforms including CRM and logs.
• Manage email and call-based caseload efficiently.
• Maintain records of customer interactions and documentation.

Skills

Tech savviness

Customer service

SaaS support

Handle high call volumes

Tools

CRM

API Logs

Ad-manager

Job description

The Company

We've partnered with a forward-thinking, tech-driven organisation seeking passionate professionals who are committed to delivering outstanding customer service across Aotearoa. As part of a team that truly prioritises user experience, you'll play a key role in ensuring seamless system performance while providing timely, high-quality support to end users.

The Role

Reporting to the Client Support Team Lead, this role is ideal for someone who is passionate about delivering exceptional customer service, works proactively, and thrives as part of a team. You'll be joining a fast-paced environment where adaptability and a flexible, can-do attitude are key to success.

• Record, create and maintain client interactions
• Create client accounts and applicable documentation
• Ability to learn and adapt to new systems and processes
• Manage and resolve cases in an effective and timely manner, escalating where appropriate
• Effectively manage the end-to-end client subscription process
• Ability to problem solve through multiple internal platforms including but not limited to API Logs, CRM, ad-manager
• Manage case load effectively, including management of emails and calls
• Create and maintain records of customer interactions, process customer accounts and applicable documentation
• Utilise technology and systems to handle high call volumes

Your Profile

• Using technology and systems to manage high call volumes
• 2+ years' experience within a customer service role
• Technical savviness to learn new systems fast
• Experience supporting SaaS customers previously highly advantageous