Roving Reliever

North Island - Manawatu / Whanganui Palmerston North; Palmerston North; On-site; NZD 68,000 - 77,000; Full time

Benefits offered by this job

Learning environment

Professional culture

Wellness programmes

Flexibility and variety

Job summary

Health New Zealand | Te Whatu Ora is seeking a temporary, full-time Roving Reliever to provide flexible administration support across Palmerston North Hospital. You will work with clinical and non-clinical teams to ensure timely patient bookings and efficient services.

The role involves reception, referrals, scheduling, records management and cross-team coordination in a supportive, learning-focused environment.

Qualifications

• Excellent verbal, written and telephone communication skills.
• Proven computer, keyboard and data-entry skills.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Understanding of client rights, confidentiality and privacy.
• Strong problem-solving skills and sound judgement.
• Ability to prioritise competing demands and adapt to changing workloads.
• Excellent interpersonal skills and the ability to build positive working relationships.
• Professional, reliable and customer-focused approach.
• Knowledge of Te Tiriti o Waitangi principles and equitable health outcomes.
• Experience in a healthcare administration environment.
• Knowledge of patient booking systems.
• Understanding of medical terminology.

Responsibilities

• Reception and telephone support across services.
• Responding to enquiries from patients, whānau and staff.
• Registering and processing referrals.
• Coordinating appointments and managing clinic schedules.
• Maintaining patient information and electronic records.
• Processing correspondence and clinical documentation.
• Supporting waiting list management and patient bookings.
• Providing administrative assistance across services as required.

Skills

Communication skills

Data entry

Organisational skills

Time management

Attention to detail

Confidentiality

Problem solving

Prioritisation

Interpersonal skills

Customer focus

Te Tiriti principles

Healthcare administration

Patient booking systems

Medical terminology

Job description

Roving Reliever – Palmerston North Hospital | Temporary, Full-time

We are seeking a temporary full-time Roving Reliever to provide efficient, effective and timely administration support across services at Palmerston North Hospital while the substantive employee is on secondment. This is an excellent opportunity for an adaptable, organised and customer-focused administrator who enjoys variety and can quickly become part of different teams.

Salary range: $67,943 – $77,141

• An encouraging learning environment where you will continue to grow and be challenged
• A professional and supportive culture and team setting
• Fulfilling and varied work with great lifestyle options
• Tailored wellness programmes

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Roving Reliever, you will provide flexible administration support across clinical and non-clinical services within Palmerston North Hospital. Working alongside administration, nursing, medical and support teams, you will help ensure services operate efficiently and that patients are booked and treated within agreed timeframes.

The role includes:

• Reception and telephone support
• Responding to enquiries from patients, whānau and staff
• Registering and processing referrals
• Coordinating appointments and managing clinic schedules
• Maintaining accurate patient information and electronic records
• Processing correspondence and clinical documentation
• Supporting waiting list management and patient bookings
• Providing administrative assistance across a range of services as required

Flexibility, adaptability and cooperation are essential. You will need to quickly learn different service processes, maintain confidentiality and privacy, and provide a consistently high standard of customer service.

Hours of work: Full-time, up to 8 hours per day between 7.00am and 5.00pm, Monday to Friday. Occasional evening hours may be required.

About You

To be successful in this role, you will have:

• Excellent verbal, written and telephone communication skills
• Proven computer, keyboard and data-entry skills
• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• An understanding of client rights, confidentiality and privacy
• Strong problem-solving skills and sound judgement
• The ability to prioritise competing demands and adapt to changing workloads
• Excellent interpersonal skills and the ability to build positive working relationships
• A professional, reliable and customer-focused approach
• Knowledge and understanding of Te Tiriti o Waitangi principles and commitment to equitable health outcomes
• Experience in a healthcare administration environment
• Knowledge of patient booking systems
• Understanding of medical terminology

About the Team/Service

The Roving Reliever team provides vital administration support across a range of hospital departments. As part of the wider Business Performance and Support Services team, you will play an important role in ensuring patients receive timely access to care and administrative processes are completed efficiently and accurately.

Te Pae Hauora o Ruahine o Tararua – MidCentral is a 350-bed hospital in the city of Palmerston North, Manawatū, a city in the Lower North Island of New Zealand. Palmerston North Hospital is a secondary hospital and offers most medical and surgical specialties with the exception of Cardiothoracic, Plastic and Neurosurgery. The hospital serves a local population of 180,000 but is the base for a regional head and neck oncology service which has responsibility for a population of 550,000 and draws patients from Whanganui, Taranaki, and Hawke's Bay.

Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.

About the Location

Manawatū offers the perfect blend of city convenience and rural charm. Whether you're drawn to peaceful village life, vibrant townships, or the buzz of the city, you'll find your ideal lifestyle here. It's a family-friendly region that's easy to live in and even easier to love. The region is also home to excellent schools and two tertiary institutions: Massey University and the International Pacific College.

Outdoor enthusiasts are spoiled for choice—beaches, ski fields, lakes, and mountains are all within reach, along with fantastic hiking and mountain biking tracks. No traffic, an easy commute to work and a strong community feel, help achieve true work-life balance.

Our central location makes it easy to explore the rest of New Zealand, whether you're heading off on a road trip or catching a short flight.

For more information on living and working in the Manawatū:

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

For further information about this role, please contact Debbie Rippingham at [e-mail]

We will review applications as received and may proceed with the recruitment process prior to the closing date.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Job details

Job Reference:

Job Reference: 1941797

Location:

North Island - Manawatu / Whanganui - Palmerston North

Job type:

Job type: Fixed Term

Expertise:

Non-clinical - Administration - Administration